Customer Specialist

CarMax; Corpus Christi (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

CarMax in Corpus Christi is looking for a Customer Specialist in Training to deliver an iconic customer-first experience. You'll assist customers through buying, selling, and servicing vehicles, ensuring a smooth and transparent process.

The ideal candidate possesses strong communication skills, the ability to manage multiple tasks, and a commitment to teamwork and integrity. Join us and make a difference while enjoying hands-on learning in a dynamic environment.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• Experience in sales or customer service is preferred.

Responsibilities

• Deliver exceptional customer service by guiding customers through the sales process.
• Conduct vehicle condition assessments and communicate findings effectively.
• Manage inventory processes and perform cosmetic inspections to meet quality standards.

Skills

Strong communication skills

Ability to build lasting relationships

Integrity, respect, and teamwork

Task management and attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

6090 - Corpus Christi - 7306 S. Padre Island Drive, Corpus Christi, Texas, 78412

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.