Customer Specialist

CarMax; College Station (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Training for their College Station location. In this role, you will provide exceptional customer service by guiding clients through sales, appraisals, and financing processes.

The ideal candidate will possess strong communication skills, a high school diploma, and the ability to manage multiple tasks effectively. CarMax values integrity and teamwork, and offers an environment with hands-on learning opportunities.

This position supports CarMax's commitment to an iconic customer-first experience.

Qualifications

• Strong communication skills necessary to guide customers.
• High School Diploma or equivalent and valid driver’s license required.
• Sales or customer service experience preferred.

Responsibilities

• Deliver exceptional customer service.
• Manage inventory processes and conduct vehicle assessments.
• Coordinate service appointments and ensure paper accuracy.

Skills

Strong communication skills

Ability to build relationships

Integrity and teamwork

Attention to detail

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

6177 - College Station - 1320 Pavilion Avenue, College Station, Texas, 77845

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.