Customer Solutions & Support Advocate

MWI Animal Health; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Cencora is seeking a customer service professional to support AmerisourceBergen distribution services in the US. The role emphasizes managing inquiries, resolving standard issues, and maintaining accurate case records to ensure service quality.

The position requires at least 2 years in customer service or related fields and may prefer certifications in IT service management or healthcare administration. Commitment to an inclusive workplace and standard operating procedures is expected.

Qualifications

• 2+ years of experience in customer service or related field.
• Certification in customer service, IT service management, or healthcare administration preferred.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet targets.
• Resolves routine and selected non-routine issues using established policies and workflows.
• Reviews information to validate completeness and route issues with clear notes.
• Communicates with customers and internal partners for missing info and status updates.
• Records actions and outcomes in designated systems to support audit readiness.
• Uses reports and checklists to identify gaps and implement minor improvements within guidelines.
• Escalates atypical, high-risk, or complex issues with a clear summary and next steps.

Skills

Customer service

Customer support

Help desk

Order management

Case management

Education

High School Diploma/GED

Job description

Cencora is seeking a customer service professional to support AmerisourceBergen distribution services in the US. The role emphasizes managing inquiries, resolving standard issues, and maintaining accurate case records to ensure service quality.

The position requires at least 2 years in customer service or related fields and may prefer certifications in IT service management or healthcare administration. Commitment to an inclusive workplace and standard operating procedures is expected.