Customer Solutions & Support Specialist

ALLYDVM INC.; North Carolina; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Job summary

Cencora is seeking a customer service oriented professional to support AmerisourceBergen operations in the US. The role emphasizes queue management, issue resolution, and accurate data entry to ensure service levels are met.

The candidate will work in a collaborative environment with internal teams and external customers, applying documented procedures and policies. Required at least 2 years in customer service or related fields, with a HS diploma; certifications in IT service management or

Qualifications

• 2+ years of experience in customer service or related support field.
• Certification in customer service, IT service management, or healthcare administration preferred.

Responsibilities

• Maintains a personal work queue by prioritizing inquiries, cases, transactions, or service requests to meet targets.
• Resolves routine and selected non-routine issues by applying policies, articles, and workflows.
• Reviews information to validate completeness, identify discrepancies, and route issues with notes.
• Communicates with customers and internal partners to obtain missing information and provide updates.
• Records actions and outcomes in designated systems to support audit readiness and reporting.
• Uses reports and data to identify recurring errors and implement minor process improvements.

Skills

Customer service

Help desk support

Order management

Education

High School Diploma/GED

Job description

Cencora is seeking a customer service oriented professional to support AmerisourceBergen operations in the US. The role emphasizes queue management, issue resolution, and accurate data entry to ensure service levels are met.

The candidate will work in a collaborative environment with internal teams and external customers, applying documented procedures and policies. Required at least 2 years in customer service or related fields, with a HS diploma; certifications in IT service management or