Customer Solutions Strategist

Smurfit Westrock; South Brunswick (NJ); On-site; USD 74,677,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k with company match

Paid vacation time & holidays

Life Insurance & AD&D

Short- & Long-term Disability

Job summary

Smurfit Westrock is seeking a Customer Service Specialist to handle incoming phone and email inquiries from existing and potential customers in Dayton, NJ. You will accurately maintain customer accounts, process orders, and communicate schedules and delays to customers and sales staff while supporting strategic accounts on-site.

The role requires an AA or equivalent, 3+ years in related fields, and experience with project management, MS Office, and AS400 is a plus.

Qualifications

• AA or equivalent degree preferred.
• Minimum 3 years of experience in a related field.
• Packaging products or distribution experience preferred.
• Project management experience and meeting deadlines in a dynamic environment.
• Fluency in English, verbal and written; bilinguals preferred.
• Proficient data entry and MS Office skills.

Responsibilities

• Receive phone and email inquiries from existing and potential customers.
• Maintain customer accounts, inquiries and orders; process product inquiries or samples.
• Communicate order schedules and delays to customers and sales staff; solicit add-on sales.
• Prepare, enter, and monitor customer orders for strategic accounts; work onsite.

Skills

Analytical thinking

Interpersonal skills

MS Office

AS400

Call center experience

Bilingual

Education

Associate degree (AA) or equivalent

Tools

AS400

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite.

Shift: Mon- Fri, 8am - 5pm (occasional overtime including weekends)
Pay: $26.07-$28/hr
Location: Dayton, NJ 08810

How You Will Impact Smurfit Westrock

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.
• Uses creative problem solving to achieve sales and customer objectives.
• Identify cost saving opportunities for accounts to improve profitability.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.
• Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes.

What You Need To Succeed

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with various organizational levels.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proficient data entry skills and above average knowledge of MS Office products
• AS400 a plus
• Available to work on the last day of each month to process closing of month end.
• Occasional Travel
• Heavy RFQ processing
• Call center environment, will need to wear airpods or headset
• Sales Support experience a huge plus

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

Benefits

• Medical, Dental and Vision Benefits
• 401k with company match
• Paid vacation time & holidays
• Life Insurance & AD&D
• Short- & Long-term Disability Insurance
• Tuition Reimbursement.

#WorkWithSmurfitWestrock #Packaging Solutions

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.