Customer Solution Strategist

Smurfit Westrock; Dallas (TX); On-site; USD 63,039,000 - 83,097,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k with company match

Paid vacation & holidays

Job summary

Smurfit Westrock seeks a Customer Service Specialist to handle phone and email inquiries, maintain customer accounts, and process orders for strategic accounts. You will prepare quotations, inform customers of schedules, and coordinate with sales and purchasing to ensure on-time delivery.

The role is on-site in Fort Worth, TX, with a 8 am–5 pm schedule, Mon–Fri, occasional overtime and weekends. The ideal candidate has at least 3 years in a related field, an AA or equivalent, strong English

Qualifications

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required.
• Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting deadlines in a dynamic environment.
• Proven analytical skills with ability to identify and resolve problems.
• Fluent written and spoken English; bilingual preferred.
• Proficient data entry skills and MS Office proficiency.
• AS400 is a plus.
• Available to work on the last day of each month to process closing.
• Occasional travel; call center environment; headset required.
• Sales support experience is a huge plus.

Responsibilities

• Lead the RFQ process: specify material, collect customer information, maintain quotes, and coordinate with purchasing and sales.
• Serve as primary contact for strategic customers and sales staff for project information.
• Provide prompt communication on order status and potential issues to meet expectations.
• Gather input, evaluate costs, production schedule, and order entry from a technical standpoint.
• Use problem-solving to achieve sales objectives and identify cost-saving opportunities.
• Initiate and monitor multiple projects through development, production, and fulfillment.

Skills

Verbal communication

Written communication

MS Office proficiency

English fluency

Education

Associate degree (AA) or equivalent

Tools

AS400

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite.

Shift: Mon- Fri, 8am - 5pm (occasional overtime including weekends)

Pay: $22 - $29/hr

Location: Fort Worth, TX 76155

How You Will Impact Smurfit Westrock

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.
• Uses creative problem solving to achieve sales and customer objectives.
• Identify cost saving opportunities for accounts to improve profitability.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.
• Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes.

What You Need To Succeed

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with various organizational levels.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proficient data entry skills and above average knowledge of MS Office products
• AS400 a plus
• Available to work on the last day of each month to process closing of month end.
• Occasional Travel
• Heavy RFQ processing
• Call center environment, will need to wear airpods or headset
• Sales Support experience a huge plus

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

Benefits

• Medical, Dental and Vision Benefits
• 401k with company match
• Paid vacation time & holidays
• Life Insurance & AD&D
• Short- & Long-term Disability Insurance
• Tuition Reimbursement.

#WorkWithSmurfitWestrock #Packaging Solutions

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.