Customer Solutions Specialist (Remote) 8:30 AM – 5 PM PST/PDT

Clark Associates, Inc.; Dayton (NV); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a Customer Solutions Specialist to provide outstanding service through critical thinking and effective communication. Your role will involve using various software tools to assist customers, ensuring they receive accurate, timely information. You’ll thrive in a collaborative, evolving environment with opportunities for learning and growth.

Qualifications

• Experience in customer service roles.
• Ability to use multiple software tools effectively.
• Adaptability to change and commitment to learning.

Responsibilities

• Analyze customer situations and provide strategic solutions.
• Ensure customers have up-to-date order information.
• Communicate effectively through phone, live chat, and email.

Skills

Critical thinking

Customer service

Problem-solving

Communication

Job description

Job Summary

Please take the opportunity to fill out the following questionnaire to assist us in assessing your application. Please note that filling out this questionnaire is not an application for the role:

Customer Solutions Questionnaire

Shift: 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday

60-Day Training Period: 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday

The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions.

Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day.

Responsibilities

• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Switch tasks as needed based on the current needs of the department
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution
• Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be flexible and adapt to change as we continue to grow as a company
• Regularly connect via video for one-on-one meetings as well as team meetings
• Continue to invest in your own learning and training to enhance your abilities in the role
• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mailwith the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales