Customer Solutions Specialist (Remote) 8:30 AM - 5 PM PST/PDT

Freddie Mac; Dayton (NV); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in E-commerce and Food Service Equipment is seeking remote customer service representatives to enhance their team. This role offers an opportunity for career advancement within a supportive work environment. You'll be responsible for assisting customers and managing accounts while utilizing various software tools. If you possess strong communication skills and the ability to solve problems, apply to join a collaborative team today!.

Benefits

Flexible hours

Regular training and development opportunities

Supportive and collaborative work environment

Qualifications

• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication skills; conversational fluency in English required.
• Minimum typing speed of 40 WPM.

Responsibilities

• Utilize multiple software tools to assist customers by navigating accounts, researching questions, and solving problems.
• Handle escalated customer situations with professionalism.
• Provide timely and accurate information regarding order statuses to customers.

Skills

Communication

Problem Solving

Customer Service

Critical Thinking

Tools

Office 365

Job description

Employer Industry: E-commerce and Food Service Equipment

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work remotely with flexible hours
- Regular training and development opportunities to enhance skills
- Engaging company culture with a focus on teamwork and communication

What to Expect (Job Responsibilities):
- Utilize multiple software tools to assist customers by navigating accounts, researching questions, and solving problems
- Provide timely and accurate information regarding order statuses to customers
- Collaborate with various departments to support customer needs and company objectives
- Handle escalated customer situations with professionalism, employing de-escalation techniques
- Continuously improve skills through feedback and training while maintaining a positive team atmosphere

What is Required (Qualifications):
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation
- Excellent verbal and written communication skills; conversational fluency in English required
- Minimum typing speed of 40 Words Per Minute (WPM)
- Reliable internet connection with consistent speeds of at least 75mbps download/10mbps upload
- Availability to work a training schedule of 9:30 AM - 6 PM ET during the onboarding period and 11:30 AM - 8 PM ET thereafter

How to Stand Out (Preferred Qualifications):
- Demonstrated ability to think critically and solve complex problems efficiently
- Experience in a fast-paced customer service environment
- A strong desire to learn and grow within the company
- Ability to manage multiple priorities and tasks simultaneously
- A proactive approach to helping others and a commitment to doing the right thing

#Ecommerce #CustomerService #RemoteWork #CareerGrowth #Teamwork

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