Customer Solutions Specialist (First Shift)

AWeber; Richmond (VA); Remote; USD 45,000 - 60,000; Full time

Job summary

AWeber is seeking a Customer Solutions Specialist to support and educate customers through various channels. This remote role emphasizes communication and initiative, allowing you to impact small businesses positively. Join a flexible, award-winning team dedicated to customer success and collaboration.

Benefits

100% Remote work environment

100% Company Paid PPO medical, dental, and vision insurance

4-7 weeks paid time off and holidays

401K with 4% company match

Company Profit Sharing

Home office equipment and internet stipend

Tuition reimbursement

Gym Membership Reimbursement

Company Paid Short Term Disability and Life Insurance

Qualifications

• Exceptional communicator with a passion for customer success.
• Knowledge of marketing technologies is a plus.

Responsibilities

• Provide support via live chat, email, phone, and social media.
• Educate customers on best practices and product features.
• Collaborate on special projects to enhance customer experience.

Skills

Communication

Customer Success

Initiative

Marketing Technologies

Job description

We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA.

We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner in our community of AWeber customers. By helping people understand how AWeber's features can meet their unique needs, you will positively impact both seasoned marketers and those just beginning their marketing journey.

As our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (schedule provided at least a month in advance) on the First Shift (8AM-5PM EST).

You will offer support over multiple channels, including live chat, email, phone, and social media platforms. Through troubleshooting, product education, and sharing marketing best practices, you'll partner with our customers to help them grow their businesses. Additionally, you'll work on special projects and collaborate across teams to improve the customer experience.

To thrive as a CS specialist, you will take initiative and proactively educate customers on best practices, suggest new product features, and advocate for process improvements within the CS department. Knowledge of marketing technologies such as social media, landing pages, or email platforms will be a plus! You should also be a leader who inspires others through your passion and dedication to customer success.

Our customers are the foundation of our business. They motivate us to create excellent products and deliver stellar service.

If you're interested in:

• Being part of an award-winning team,
• Positively impacting others,
• Helping small businesses grow, and
• Making the world a better place,

then apply now to experience our culture and benefits, which make us a Best in Class employer!

About AWeber:

At AWeber, we create marketing and communication software that empowers small businesses worldwide to connect with their customers and grow. Our customers include creators, bloggers, entrepreneurs—passionate individuals eager to share their ideas or products. At AWeber, YOU make an impact on these small businesses every day!

As a remote team across the US, we collaborate daily using tools like Slack, Google Meet, and Confluence/JIRA to make decisions with our customers' best interests in mind. We value your voice and opinions, regardless of your role. We encourage asking tough questions, giving and receiving feedback, and exploring passions daily. Excited? Take the next step and apply.

AWeber Benefits:

• 100% Remote work environment.
• Strong culture supporting flexibility, entrepreneurial spirit, and collaboration. Your feedback is welcome!
• Other benefits include:
• 100% Company Paid PPO medical, dental, and vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks paid time off and holidays (based on tenure).
• 4-week paid sabbatical (based on tenure).
• 401K with 4% company match.
• Company Profit Sharing.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Membership Reimbursement.
• Company Paid Short Term Disability and Life Insurance.
• Additional benefits like Long Term Disability, Critical Illness, and more.