Customer Solutions Specialist

0100 Tecumseh Poultry, LLC; Springdale (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k) plans

Benefits: health, life, dental, vision

Job summary

Tyson Foods is seeking a Customer Solutions Specialist to be onsite at our World Headquarters in Springdale, AR. You will serve as the main point of contact for customer inquiries, manage orders, and collaborate with Sales, Supply Planning, Warehousing and Transportation to deliver exceptional service.

The role emphasizes cost savings, supply chain optimization, and handling up to 100 orders weekly with significant weekly sales.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 1 year of business experience.
• Strong analytical and critical thinking skills.

Responsibilities

• Manage customer relationships and inquiries across order placement to final payment.
• Drive order efficiencies and optimize logistics costs.
• Use SAP/PowerBI to enhance visibility and decision-making in order processing.
• Clearly communicate supply chain program expectations and monitor performance.
• Seek opportunities to consolidate shipments and improve load efficiency.
• Collaborate with Sales, Supply Planning, Warehousing and Transportation teams.
• Maintain coverage for assigned accounts and coordinate shipments as needed.

Skills

Negotiation

Communication

Multitasking

Problem Solving

Positive Attitude

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

SAP

PowerBI

Job description

Job Summary: This is an onsite position based at our Corporate World Headquarters in Springdale, AR, with an expectation to work in the office five days a week. Additionally, 1–2 days of holiday coverage may be required. The Customer Solutions Specialist is a key member of the Commercial Capabilities team, playing a pivotal role in managing customer relationships and ensuring efficient supply chain operations. This customer-facing role serves as the main point of contact for all customer inquiries, including inventory management, shipment tracking, and supply chain programs. The Specialist is responsible for driving cost savings, optimizing supply chain processes, and ensuring smooth operations from order placement to final payment. This role requires a strong ability to develop and implement creative solutions to real‑time issues, manage customer orders for compliance, and collaborate with Sales, Supply Planning, Warehousing, and Transportation teams to deliver exceptional service and meet organizational goals. This role is ideal for individuals who are customer-focused, possess strong analytical and critical thinking skills, and can manage complex supply chain processes efficiently. Each Specialist is assigned one or more accounts to manage, based on factors such as order volume, business and customer‑specific requirements, and the visibility of the customer. The comprehensive knowledge of the business and the skills gained over time in the Specialist role equip team members to successfully advance their careers at Tyson, whether within Customer Solutions or in other functional areas of the organization.

Essential Duties and Responsibilities

Customer Relationship Management

Build and maintain strong relationships with customers by understanding their organization, product portfolio, and internal processes. Tailor services, communication, and execution to meet and exceed customer expectations. Specialists play a role in supporting Sales by participating in food shows, customer visits, and store walks that foster collaboration and deepen relationships with customers. Engaging directly with customers helps Specialists better understand customer needs, address questions, and enhance overall customer satisfaction.

Order Efficiency

Influence customers to drive order efficiencies such as direct plant shipments and full truckload ordering and ordering in layer and/or pallet increments that directly impact financial costs.

Supply Chain Management

Utilize supply chain management software (e.g., SAP, PowerBI, AFE, JDA, TES, FourKites) to enhance visibility, coordination, and decision‑making in processing and tracking orders.

Program Communication

Clearly communicate the expectations and benefits of supply chain programs (e.g., retail bracket compliance, direct plant shipment, lead time, on‑time delivery, fill rates, warehouse efficiencies) and monitor performance against company goals.

Logistics Optimization

Seek opportunities to consolidate shipments, maximize load efficiency, and reduce transportation and logistics costs.

Sales Collaboration

Partner with Sales teams to support sales growth by recommending replacement items for discontinued materials, managing shorted quantities, and providing enhanced support on seasonal and promotional orders.

Cross‑Functional Collaboration

Conduct meetings between Customer Solutions, Sales, Product, and Logistics teams to promote cross‑functional collaboration.

Workload

Manages up to 100 customer orders, 1.3 million pounds, and 3.8 million dollars in sales each week. Day‑to‑day tasks are tailored to meet the distinct needs of each business and customer. Workload fluctuates with seasonal variations across different industry segments, impacting peak season demands.

Account Assignment & Coverage

Manages a customer or customer base that is dependent on factors such as geographical location, weekly order volume, customer uniqueness, and complexity of the business managed. Business‑specific responsibilities include, but are not limited to, completing necessary documentation, participating in recurring calls with internal and external partners, and contributing to the planning and coordination of customer shipments. Provides account coverage outside of the assigned business to support business needs as required.

Education

Bachelor's degree or equivalent work experience.

Work Experience

at least one year of business experience

Special Job Competencies

• Negotiation: Ability to negotiate win‑win solutions that reduce logistics costs while meeting customer needs.
• Technical Proficiency: Proficient in MS Office applications; experience with SAP is preferred.
• Communication: Strong verbal and written communication skills, with the ability to articulate ideas and information clearly.
• Multitasking and Time Management: Capable of managing multiple tasks and projects simultaneously while maintaining high accuracy and efficiency.
• Positive Attitude: Maintains a positive, proactive approach, contributing to a supportive and productive work environment.
• Problem Solving: Strong analytical skills to identify problems, evaluate options, and implement effective solutions.
• Supervisory: N/A

Travel

The position requires domestic travel for customer meetings 1‑3 times per year.

Relocation Assistance Eligible

No

No Work Shift

1ST SHIFT (United States of America)

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

• Paid time off
• 401(k) plans
• affordable health, life, dental, vision and prescription drug benefits
• and more

Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral. Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations. Join us on the journey. At Tyson, we feed the world like family. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose. The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation. Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290‑5000 for further assistance.