Customer Solutions Software Engineer

Sightline Intelligence; Portland (OR); On-site; USD 100,000 - 115,000; Full time

Job summary

Sightline Intelligence is hiring a Software Engineer - Customer Solutions to join our Hood River team, focusing on solving complex customer problems and adapting Sightline products to work within customer environments.

You will collaborate with Support, Product, and Engineering to resolve issues, build reusable tools, and provide clear technical findings when changes are needed in the core product codebase.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or related field or equivalent practical experience.
• 2-4+ years of experience in software development, applications engineering, software support engineering, technical integration, or other customer-facing engineering role.
• Strong coding, troubleshooting, and debugging skills, including experience with APIs, logs, version control, development environments, and system integration.
• Ability to troubleshoot issues across software, cameras and imaging, algorithms, hardware interfaces, and customer environments.

Responsibilities

• Investigate and resolve complex customer issues involving software configuration, customer code, APIs, cameras or sensors, video pipelines, algorithm configuration, communications, and development environments.
• Reproduce reported behavior, analyze logs and diagnostics, isolate likely causes, and communicate practical resolutions, workaround, and next steps.
• Develop, update, debug, test, and review customer-owned or customer-specific code, integrations, utilities, scripts, examples, and configuration solutions.
• Provide customers with technical guidance on implementation, integration, configuration, and best practices.
• Develop reusable diagnostic tools, sample codes, reference integrations, and documentation to improve Support capabilities and successful customer outcomes.
• Support approved Engineering Services engagements through requirements analysis, scope definition, project planning, software design and development, verification and validation, documentation, and deployment to customers.

Skills

APIs experience

Coding skills

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/engineering

Job description

Sightline Intelligence is hiring a Software Engineer - Customer Solutions to join our Hood River team, focusing on solving complex customer problems and adapting Sightline products to work within customer environments.

You will collaborate with Support, Product, and Engineering to resolve issues, build reusable tools, and provide clear technical findings when changes are needed in the core product codebase.