Customer Solutions Software Engineer

Sightline Intelligence

Hood River (OR)

Hybrid

USD 100,000 - 115,000

Full time

6 days ago

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Job summary

Sightline Intelligence is seeking a Software Engineer - Customer Solutions in Hood River, OR. The role focuses on solving complex customer problems and adapting Sightline products to customer environments, collaborating with Support, Product, and Engineering to resolve issues.

You will work on customer integrations, provide technical guidance, and help develop tools and documentation to improve support outcomes. This is a full-time, on-site position with regular daytime hours.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or a related field, or equivalent practical experience.
2-4+ years of experience in software development, applications engineering, software support engineering, technical integration, or another customer-facing engineering role.
Strong coding, troubleshooting, and debugging skills, including experience with APIs, logs, version control, development environments, and system integration.
Ability to troubleshoot issues across software, cameras and imaging, algorithms, hardware interfaces, and customer environments.
Strong written and verbal communication skills, including translating customer needs into precise technical information.
Sound judgment regarding when to resolve an issue independently and when to engage specialized Engineering resources.
Must be authorized to work in the United States on a full-time basis.
Compensation will be based on the candidate's recent and relevant experience.

Responsibilities

Investigate and resolve complex customer issues involving software configuration, customer code, APIs, cameras or sensors, video pipelines, algorithm configuration, communications, and development environments.
Reproduce reported behavior, analyze logs and diagnostics, isolate likely causes, and communicate practical resolutions, workaround, and next steps.
Develop, update, debug, test, and review customer-owned or customer-specific code, integrations, utilities, scripts, examples, and configuration solutions.
Provide customers with technical guidance on implementation, integration, configuration, and best practices.
Develop reusable diagnostic tools, sample codes, reference integrations, and documentation to improve Support capabilities and successful customer outcomes.
Support approved Engineering Services engagements through requirements analysis, scope definition, project planning, software design and development, verification and validation, documentation, and deployment to customers.