Customer Solutions Pro: Specialty Gas & Sales

Linde Gas & Equipment; Fresno (CA); On-site; USD 27,552 - 45,460; Full time

Benefits offered by this job

Health insurance

Job summary

Linde Gas & Equipment Inc. in Fresno, CA is seeking a Customer Solutions Specialist to manage relationships with regional customers and sales staff, handle calls, fix order issues, process orders, and resolve product or service problems.

This role requires a high school diploma, 2–4 years of customer service or in-store sales experience, knowledge of specialty gases, and strong computer skills. You will provide quotes, support the sales team, verify inventory, and work toward meeting call center

Qualifications

• High school diploma; college or equivalent experience preferred.
• 2–4 years of customer service or in-store sales experience.
• Experience with hardgoods, welding supplies, industrial gas, specialty gas, and medical gas.
• Hands-on experience in Specialty Gas/Hydrocarbon industries.
• Proficient with Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated with flexible hours.

Responsibilities

• Maintain relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations.
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with all internal Linde customers, meeting call center performance metrics.

Skills

Customer service

Communication skills

Independent / self-motivated

Computer skills

Education

High school diploma

College / equivalent experience

Tools

Microsoft applications

Lotus Notes

Job description

Linde Gas & Equipment Inc. in Fresno, CA is seeking a Customer Solutions Specialist to manage relationships with regional customers and sales staff, handle calls, fix order issues, process orders, and resolve product or service problems.

This role requires a high school diploma, 2–4 years of customer service or in-store sales experience, knowledge of specialty gases, and strong computer skills. You will provide quotes, support the sales team, verify inventory, and work toward meeting call center