Customer Solutions Manager

Aptiv; Troy (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in automotive technology is seeking a Customer Solution Manager to support business pursuits and technical design reviews in Troy, MI. The successful candidate will collaborate with cross-functional teams, develop technical solutions, and represent customer specifications, ensuring effective pursuit processes for automotive product development.

Benefits

Competitive compensation with bonus potential

Learning and development opportunities

Discount programs with various manufacturers and retailers

Paid Time Off (Vacation, Parental leave, etc.)

Tuition Reimbursement

Relocation assistance may be available

Qualifications

• Proven experience in developing technical solutions and systems.
• Knowledge of the automotive industry or related sector.
• ADAS, Compute or UX product design experience.

Responsibilities

• Lead new business pursuits for next generation automotive products.
• Drive customer specification analysis with cross-competency teams.
• Create and document engineering resource and cost estimates.

Skills

Analytical skills

Problem-solving

Communication skills

Data analysis

Attention to detail

Cross-functional teamwork

Education

Bachelors degree in engineering

Master degree in engineering

Tools

Excel

Planning tools

Job description

Summary:

This position is part of our Advanced Safety & User Experience segment, working in the NA Regional business unit, Troy, Michigan, USA.

In this role as a Customer Solution Manager you will support the Customer Solution Director to create effective pursuit process and secure future business award and will lead process and Technical Design review preparation, coordinating the Engineering to effectively estimate cost, resources and overall needs.

Collaborate with CSA Team in Monterey and the Global APTIV Team to define reusable process and system requirements to achieve reliable quote estimation and assumptions.

Major Accountabilities:

• Lead new business pursuits for next generation automotive products.
• Be the voice of the APTIV engineering team in front of the customer and the voice of the customer to the APTIV engineering team.
• Drive customer specification analysis with cross-competency teams.
• Lead the concept selection for Aptiv’s product quote offering.
• Generate product development high-level timing plans aligning with customer milestones.
• Align with manufacturing engineering on the product assemble process & build plans.
• Create and document engineering resource and cost estimates for new business execution.
• Lead the Engineering Quote Reviews through the pursuits process.
• Identify technical risks and lead team in generating mitigation plans and the FAI process when applicable.
• Generate the engineering technical assumptions, deviations and exceptions in the quote response.
• Support Business Management and Finance during the development of the business case.
• Support Sales team during the creation of their quote letter.
• Organize the customer Technical Design Reviews during quote pursuits.
• Participate in Product Strategy and Architecture planning and support product roadmap development
• Be the CSA APTIV customer reference by product line
• Define strategy to meet growth plan by Customer and product lines

Must Haves (Basic Qualifications):

• Bachelors degree in engineering
• Knowledge of the automotive industry or related sector.
• ADAS, Compute or UX product former design experience
• Proven experience in developing technical solutions and systems
• Strong analytical skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in data analysis and utilization of relevant software tools.
• Advanced knowledge of Excel and other planning tools.
• Excellent communication and presentation skills.
• Ability to work effectively in a cross-functional team environment.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Adaptability to changing priorities and business requirements

Nice to Haves:

• Master degree in engineering

Aptiv Rewards and Advantages:

• Competitive compensation with bonus potential
• Hardware design and Manufacturing process background
• Learning and development opportunities
• Discount programs with various manufacturers and retailers
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world
• Relocation assistance may be available
• Tuition Reimbursement
• Paid Time Off (Vacation, Parental leave, etc.)

About Advanced Safety & User Experience

Advanced Safety & User Experience encompasses our deep expertise in centralized computing platforms, advanced safety systems and automated driving, while acknowledging the growth in areas that enrich the in-vehicle experience.]

Some see differences. We see perspectives that make us stronger.

Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.

Some see technology. We see a way to make connections.

At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 44 countries, and united by one mission. Join the movement and together, let’s change tomorrow.

Candidates for positions with Aptiv must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

#LI-PG

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.