Customer Solutions Leader — Remote/Hybrid

Daramic, LLC; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Daramic LLC in Charlotte, NC (remote or hybrid) is seeking a Customer Solutions Leader to strengthen customer partnerships and drive meaningful business impact. You will serve as the primary owner for strategic customer issues, ensuring prompt, thoughtful resolution across order fulfillment, product quality, delivery performance, and technical support.

The successful candidate will lead cross-functional teams, leverage data insights, build global relationships, and turn complex customer

Qualifications

• Associate’s degree with 6–8 years of related experience.
• Bachelor’s degree with 3–5 years of related experience.

Responsibilities

• Own issue resolution from initiation through customer acceptance of closure.
• Lead cross-functional response teams to investigate and resolve issues.
• Analyze customer, operational, quality and supply chain data to identify trends and risks.
• Present findings and recommendations to customers and Daramic Leadership.
• Coordinate and test performance of Daramic materials to validate customer claims.

Skills

Customer Relationship Management

Customer Issue Ownership

AGM knowledge

Education

Associate’s degree

Bachelor’s degree

Job description

Daramic LLC in Charlotte, NC (remote or hybrid) is seeking a Customer Solutions Leader to strengthen customer partnerships and drive meaningful business impact. You will serve as the primary owner for strategic customer issues, ensuring prompt, thoughtful resolution across order fulfillment, product quality, delivery performance, and technical support.

The successful candidate will lead cross-functional teams, leverage data insights, build global relationships, and turn complex customer