Customer Solutions Lead - Supply Chain & AI (Hybrid)

Georgia-Pacific LLC; Green Bay (WI); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision benefits

Paid vacation/time off

Job summary

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a Customer Solutions Specialist to serve as the primary interface across the end-to-end supply chain, focusing on order-to-cash execution and customer advocacy. You will leverage data, automation, and AI-enabled capabilities to deliver reliable, innovative supply chain solutions and strengthen partnerships.

This role emphasizes collaboration across Sales, Operations, Planning, and Finance, utilizing tools like Salesforce and ERP

Qualifications

• High school diploma or GED.
• Customer service experience in a professional environment.
• Experience using Microsoft Office, including building and maintaining spreadsheets, using basic formulas, and summarizing data into clear updates and recommendations.
• Experience using data to prioritize work, identify trends, solve problems, or drive proactive service improvements.
• Experience managing competing priorities while maintaining customer commitments and service quality.
• Demonstrated curiosity and willingness to learn and apply new tools, technologies, and ways of working.

Responsibilities

• Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy.
• Develop and maintain strong customer relationships to understand demand patterns and growth plans.
• Provide timely, high-quality support across phone, email, and digital platforms, including Salesforce and ERP systems.
• Manage and prioritize work across daily execution and improvement initiatives.
• Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk.
• Manage delivery and supply inquiries with proactive visibility and clear communication.
• Collaborate across Sales, Operations, Transportation, Planning, and Finance to solve complex service issues.

Skills

Customer service

Microsoft Office

Data-driven decisions

Prioritization

Curiosity

Communication

Problem solving

Education

High school diploma or GED

Associate or bachelor’s degree in business or related field

Tools

SAP S/4HANA

Salesforce

Excel

Power BI

Tableau

Job description

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a Customer Solutions Specialist to serve as the primary interface across the end-to-end supply chain, focusing on order-to-cash execution and customer advocacy. You will leverage data, automation, and AI-enabled capabilities to deliver reliable, innovative supply chain solutions and strengthen partnerships.

This role emphasizes collaboration across Sales, Operations, Planning, and Finance, utilizing tools like Salesforce and ERP