AI-Enabled Supply Chain Solutions Specialist

Flint Hills Resources; Green Bay (WI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Georgia-Pacific Professional in Green Bay, WI seeks a Customer Solutions Specialist, Supply Chain to act as a strategic partner across the supply chain. You will manage end-to-end order-to-cash, build customer relationships, and leverage data, automation, and AI-enabled tools to deliver reliable, innovative supply chain solutions.

This role offers a hybrid schedule: 1 day in office, 4 days from home. You will collaborate with Sales, Operations, Transportation, Planning, and Finance to resolve

Qualifications

• High school diploma or GED required.
• Customer service experience in a professional or operational environment.
• Experience using data to prioritize work, identify trends, solve problems, or drive proactive service improvements.
• Experience managing competing priorities while maintaining customer commitments and service quality.
• Curiosity and willingness to learn and apply new tools, technologies, and ways of working.

Responsibilities

• Own end-to-end order-to-cash execution with focus on service reliability, speed, and accuracy.
• Develop and maintain strong customer relationships to understand demand patterns and growth plans.
• Provide timely support across phone, email, and digital platforms, including Salesforce and ERP systems.
• Collaborate across Sales, Operations, Transportation, Planning, and Finance to solve complex service issues.
• Use data, automation, and AI-enabled capabilities to improve customer experience and productivity.

Skills

Customer service

Data analysis

Prioritization

Curiosity

Microsoft Excel

Communication

Education

High school diploma or GED

Tools

Salesforce

ERP systems

Microsoft Office

Job description

Georgia-Pacific Professional in Green Bay, WI seeks a Customer Solutions Specialist, Supply Chain to act as a strategic partner across the supply chain. You will manage end-to-end order-to-cash, build customer relationships, and leverage data, automation, and AI-enabled tools to deliver reliable, innovative supply chain solutions.

This role offers a hybrid schedule: 1 day in office, 4 days from home. You will collaborate with Sales, Operations, Transportation, Planning, and Finance to resolve