Customer Solutions Engineer

Bosch USA; Farmington Hills (MI); On-site; USD 100,000 - 150,000; Full time

Job description

Job Description

• Provide expert technical guidance throughout the pre‑selling process, analyzing customer requirements and developing tailored solutions based on our technical portfolio and roadmap for OBC, DC/DC converters, and inverter technologies.
• Serve as the primary technical point of contact for assigned automotive OEM customer accounts, building strong long‑term relationships and understanding their technical roadmaps, development, and production processes.
• Support internal business units in acquisition activities by providing detailed technical specifications, performance data, and feasibility assessments aligned with their automotive development timelines.
• Conduct system architecture assessments and provide recommendations for optimization of high‑voltage power electronics solutions.
• Develop comprehensive technical proposals and documentation that clearly communicate solution benefits, specifications, and implementation timelines to customer stakeholders.
• Collaborate cross‑functionally with engineering, product management, and sales teams to address customer technical concerns, resolve issues, and identify opportunities for solution enhancement.
• Provide technical support to customer teams on product features, integration procedures, and best practices for high‑voltage power electronics systems.
• Monitor customer satisfaction and system performance metrics, identifying areas for continuous improvement and proactive technical support.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, or similar field.
• 5+ years of customer‑facing technical experience in the automotive or power electronics industry.
• Strong automotive power electronics experience, including expertise in high‑voltage power conversion systems, DC/DC converters, inverters, or on‑board chargers.
• Demonstrated experience with automotive manufacturing development cycles, processes, and production timelines.
• Proven ability to develop and communicate complex technical proposals, specifications, and documentation to diverse stakeholder audiences.
• Strong problem‑solving and troubleshooting skills with the ability to conduct system assessments and provide optimization recommendations.
• Experience collaborating cross‑functionally with engineering, product management, and sales teams in a technical capacity.
• Knowledge of automotive industry standards, compliance requirements, and functional safety principles (e.g., ISO 26262).
• Excellent interpersonal and relationship‑building skills with the ability to serve as a trusted technical advisor to customers.

Additional Information

• Equal Opportunity Employer, including disability/veterans.
• Bosch adheres to Federal, State, and Local laws regarding drug‑testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Benefits: competitive compensation, premium health coverage, 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.