Customer Solutions Director

Ericsson; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Parental leave

Job summary

Ericsson in Plano, TX is seeking a Customer Solution Responsible (CSR) to shape and drive RAN software initiatives for AT&T. You will partner with senior stakeholders, translate complex requirements, and align Ericsson product lines with customer needs.

This full‑time role emphasizes strategic advisory, cross‑functional leadership, and delivery of critical features across LTE, 5G, Cloud RAN, and AI-enabled solutions.

Qualifications

• At least 10 years in technology, solutions, or product management within telecommunications or ICT.
• Substantial experience with Ericsson networks and RAN software.
• Ability to influence roadmaps, deployment strategies, and development priorities.

Responsibilities

• Define and advance RAN software requirements and priorities with AT&T.
• Serve as primary CSR for AT&T RAN initiatives across LTE, 5G, Cloud RAN, AI, and automation.
• Build trusted relationships with AT&T stakeholders across CTO, engineering, and operations.
• Communicate Ericsson’s strategy and differentiators to position Ericsson as a preferred partner.
• Capture and manage customer requirements with cross‑Ericsson alignment.
• Ensure solution feasibility, risk management, and execution readiness throughout engagements.
• Coordinate priorities and FOA processes to deliver timely features.
• Develop network evolution strategies aligning with AT&T service goals.

Skills

RAN software

Telecom domain knowledge

Stakeholder engagement

Strategic advisory

Executive communication

Cross-functional collaboration

Leadership experience

Technical partner

Education

Bachelor in Electrical/Computer Engineering or Telecommunications

MBA or master’s degree preferred

Job description

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About This Opportunity

Customer Unit AT&T leads the sales and delivery of Ericsson’s network technologies and services for AT&T. We are looking for an experienced Customer Solution Responsible (CSR) to help shape and drive strategic Radio Access Network (RAN) software initiatives across AT&T and Ericsson. Based in Plano, Texas, this is a full-time role with limited travel (10%).

In this role, you will serve as a trusted technical partner to AT&T, connecting customer needs with Ericsson’s technology strategy, product portfolio, software roadmap, and global delivery capabilities. You will engage with senior stakeholders — including CTO, engineering, and operations organizations — and collaborate with Ericsson business units, product teams, commercial teams, and ecosystem partners to translate complex requirements into actionable solutions.

What You Will Do

• Serve on the AT&T Customer Unit CTO organization and CU Core 3 teams to define and advance RAN software requirements, solutions, and development priorities
• Act as the primary CSR for AT&T RAN software initiatives spanning LTE, 5G, 6G, AI, automation, Cloud RAN, and related emerging technologies
• Build trusted relationships with AT&T stakeholders across CTO, engineering, and operations organizations
• Communicate Ericsson’s technology strategy, vision, and differentiators to position the company as a preferred technology partner
• Capture, qualify, prioritize, and manage customer requirements while maintaining alignment across Ericsson product lines and ecosystem partners
• Ensure solution integrity, technical feasibility, execution readiness, and risk management across the customer engagement lifecycle
• Support timely delivery of critical features by coordinating priorities and following the First Office Application (FOA) process
• Develop and promote network evolution strategies across hardware and software, aligning Ericsson’s capabilities with AT&T’s service goals

The Skills You Bring

• At least 10 years of experience in technology, solutions, or product management within telecommunications or ICT, with substantial experience in Ericsson networks and RAN software
• Strong expertise in RAN and network architecture, solution management, and software-driven network evolution
• Broad knowledge of the RAN and Networks portfolio, with depth in Radio, compute, RAN software, and Cloud RAN
• Experience influencing product roadmaps, deployment strategies, standardization activities, and development priorities
• Ability to engage Ericsson’s global organization — including Business Areas, GFTL, Market Area domain teams, and engineering organizations — to support complex customer engagements
• Strong consultative and strategic advisory skills, with the ability to identify customer needs and contribute to technology decisions
• Excellent communication and presentation skills, with the ability to engage audiences from executive leaders to senior engineers
• Bachelor’s degree in electrical engineering, computer engineering, telecommunications, or a related field; master’s degree or MBA preferred

Why join Ericsson?

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity Statement

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

Accommodation Request

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city

United States (US) || Plano (Country/ City)

Job details

Domain Sales Manager

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Sales Incentive Plan

Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.