Customer Solutions Coordinator

Smart Foodservice Stores; Ogden (UT); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Job summary

US Foods is seeking a Customer Solutions Coordinator to support onboarding and lead management. You will analyze data, report on new and lost business, and engage with multiple stakeholders to optimize sales outcomes.

The role requires strong communication, MS Office proficiency, and Salesforce experience, with on-site work in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Experience in data collection and analysis for sales.
• Strong written and oral communication skills.
• Proficient Microsoft Word, PowerPoint, Outlook and Excel.
• Salesforce experience preferred.

Responsibilities

• Coordinate onboarding and lead assignment with area president.
• Identify at-risk customers and manage SOS and NPS processes.
• Provide area reporting on new and lost business.
• Participate in Core Team meetings and routines.
• Audit sales information programs.
• Manage SOUS and ExpandShare user access.
• Other responsibilities as required.

Skills

Data analysis

Communication skills

Microsoft Office

Salesforce

Organizational skills

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Word

PowerPoint

Outlook

Excel

Salesforce

Job description

Join Our Community of Food People!

COME WORK FOR US FOODS®! Ready to build a career with a company that’s leading the foodservice industry?

Schedule: Monday- Friday 8:30am-5pm

Customer Solutions Coordinators may earn up to $30 per hour!

Excellent Benefits starting DAY ONE! Including:

• Low-cost Medical, Dental, and Vision for Family Coverage.
• Paid vacation time, sick, and personal time.
• 401K with FANTASTIC company match!
• Strong Safety Culture, newer equipment, and excellent local leadership and great place to work!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reporting to area president. Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
• Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
• Provides area reporting and analysis specific to new business and lost business
• Active participant in Core Team Meetings and Routines
• Audit programs for accurate sales information
• Administers SOUS and ExpandShare user access
• Other responsibilities as required

*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

TRAVEL

None

Internal: Work closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and others.

External: Email and or phone Interaction with prospective customers

WIRELESS REIMBURSEMENT

Eligible for reimbursement (circle one): High Low N/A

QUALIFICATIONS

Education/Training: High School diploma or equivalent required. Bachelor's degree preferred.

Related Experience/Requirements: Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.

Knowledge/Skills/Abilities:

• Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.
• Excellent organizational skills required.
• Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.
• Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.
• Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results.
• Salesforce software experience preferred

Physical Requirements: Must be able to sit and stand for long periods of time

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).

The expected base rate for this role is between $24.29/hour and $40.82/hour.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $24 - $37

*EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status*