Customer Solutions Consultant

quantilope GmbH; New York, Northern (NY, KY); Hybrid; USD 80,000 - 97,000; Full time

Benefits offered by this job

Flexible work hours

Remote/hybrid opportunities

Learning budget

Health, dental, vision

Job summary

quantilope seeks a Customer Solutions Consultant to help our clients fully utilize the Agile Insights Platform, onboard stakeholders, and drive adoption of new features. You’ll work with the Client Development team to ensure successful outcomes and answer research needs with the software they own.

Ideal candidates have market research or SaaS client-facing experience, hands-on survey design, and knowledge of methods like Conjoint, MaxDiff, and TURF.

Qualifications

• Experience in market research, consumer insights, or a client-facing role at a research SaaS company.
• Hands-on survey design and analysis experience.
• Knowledge of quantitative methods (Conjoint, MaxDiff, TURF, segmentation) and familiarity with brand tracking.

Responsibilities

• Drive Product Adoption: Ensure clients run and utilize their purchased solutions and proactively resolve adoption bottlenecks.
• Enable Features & Releases: Bring subscription-included features to accounts, including quinn Search, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections.
• Onboard Stakeholders: Guide new client leads and team members from Academy training to independently building and running studies.
• Track Account Health & Usage: Monitor usage metrics to ensure platform consumption and intervene before renewal risk.
• Manage Pre- to Post-Sale Handovers: Join late-stage sales cycles for seamless transitions.
• Voice of Customer to Product: Provide adoption feedback and track feature uptake and barriers.
• Identify Expansion Handoffs: Recognize when clients need additional products and coordinate with pre-sales.

Skills

Market research

Consumer insights

Quantitative methods

Brand tracking

Survey design

Client-facing

Job description

Introduction:

As a Customer Solutions Consultant, you'll play a crucial role in empowering our existing clients to maximize the value of our Agile Insights Platform. In this role, you will ensure clients fully utilize their purchased subscriptions, onboard new stakeholders, and drive adoption of our latest features and releases. Working alongside our Client Development team, who own the commercial relationship, you will help our clients succeed and answer their research needs with the software they already own.
Are you curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands‑on approach? Well then we want to chat. quantilope automates consumer research to unlock high quality insights with speed & ease. We're a fast growing organization looking for the right people to join our team.
Keep scrolling to learn more..

What you will be doing:

• Drive Product Adoption: Ensure clients run and utilize their purchased solutions (such as BBHT, Category Twins, or advanced quantitative studies) and proactively resolve or upscale adoption bottlenecks.
• Enable Features & Releases:Bring subscription-included features to the accounts that need them, including quinn Search across past research, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections.
• Onboard Stakeholders:Guide new client leads and team members from foundational Academy training to independently building and running their own research projects in the platform.
• Track Account Health & Usage:Monitor usage metrics across your book of business to ensure clients steady their platform consumption and intervene before low usage impacts renewal.
• Manage Pre- to Post-Sale Handovers: Join late-stage sales cycles to ensure a seamless transition so new clients build on what they were sold from day one.
• Voice of Customer to Product: Provide direct adoption feedback to our Product team, taking ownership of tracking feature uptake and identifying adoption barriers.
• Identify Expansion Handoffs:Recognize when clients need additional products, hand contextualized opportunities to pre-sales, and ensure post-sale adoption.

Who you are:

• You listen for the need behind a client's question and know exactly which platform capability answers it.
• You proactively analyze usage data to reach out before issues arise, driving value before a request is even made.
• You can confidently guide a new user from an empty project to an active study and explain methods like MaxDiff or Mental Availability in the terms of the client's category.
• You have experience in market research, consumer insights, or a client-facing role at a research SaaS company, including hands-on survey design and analysis.
• You bring working knowledge of quantitative methods (such as Conjoint, MaxDiff, TURF, and segmentation) as well as familiarity with brand tracking.
• You have a proven track record of running client training, onboarding sessions, and enablement programs.
• You collaborate seamlessly with Client Development teams without crossing commercial boundaries.
• You are US-based and available to work US business hours.

Benefits of working at quantilope:

• Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
• Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel.
• Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
• Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
• Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match.
• Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.

Compensation: $80-97k Base Salary + 25% Bonus