Customer Solutions Architect 3

United States Digital Space LLC; Austin (TX); Hybrid; USD 136,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Travel stipends

Job summary

dbt Labs in Austin is seeking a Customer Solutions Architect to help current customers maximize value from dbt Cloud deployments through live demos and technical workshops.

You will monitor an existing book of business, lead discussions with customers, and showcase how dbt Cloud can address their data challenges, driving renewal and expansion. The role is based in Austin with in-office presence two days per week in a hybrid environment.

Qualifications

• 2+ years of experience in a post-sales role or technical account management.
• Strong understanding of modern data warehousing architectures and SQL.
• Comfort presenting to diverse stakeholders, including external audiences.
• Ability to operate in a fast-paced, ambiguous environment and think on your feet.
• Team-oriented with collaboration across Sales Directors and Solutions Architects.
• Willingness to travel for external and internal events.

Responsibilities

• Manage a portfolio of Commercial or Enterprise customers and monitor health, adoption, and utilization to spot expansion opportunities and churn risks.
• Strengthen customer loyalty by building relationships with technical stakeholders and understanding analytics needs.
• Educate customers on new dbt Cloud products and features and drive adoption.
• Collaborate with Sales Directors and Solutions Architects on renewals and lifecycle strategy.
• Represent the voice of the customer in product discussions and help improve cross-functional processes.
• Contribute to knowledge sharing by documenting best practices and creating playbooks.
• Create and deliver external-facing content through live events, blog posts, tutorials, or other formats.

Job description

About Us

the company’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With the company, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

the company and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
the company helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both the company and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Austin and will be in office 2 days per week.

What You'll Do

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What You'll Need

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required

What Will Make You Stand Out

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role
• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

#LI-Hybrid

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Pay Range

$136,282.50 —