Customer Solution Architect

Jobgether; United States; A distancia; USD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid vacation

Paid personal and sick leave

US holidays observance

401(k) retirement plan

Medical benefits

Company laptop

Mobile phone stipend

Home-office equipment provided

Opportunity to work remotely

International, people-focused team

Growth opportunities

Descripción de la vacante

Partner Company is seeking a Customer Solution Architect in the United States to help large consumer goods organizations maximize software value across commercial operations. You will translate business requirements into scalable solutions and work with partners to deliver measurable business impact.

You will guide design decisions, support implementations, and help drive adoption across TPM, pricing, and RGM processes while representing customer needs to Product Management.

Formación

• At least 5 years in software/consulting with TPM or TPM-related domains.
• Understanding of promotional planning, pricing, trade spend, and S&OP processes.
• Experience with SaaS platforms and ERP systems (SAP) is preferred.

Responsabilidades

• Advise customers on maximizing value from software solutions.
• Guide system design decisions and configurations for operational needs.
• Support partner-led implementations by resolving business and technical challenges.
• Collaborate with partners to ensure successful project delivery.
• Translate business requirements into actionable feedback for Product Management.
• Refine requirements and contribute to solution design and testing.
• Assist in documenting Change Requests for new functionalities.
• Identify opportunities to expand software adoption across modules and markets.
• Coach Solution Advisors on functional topics and best practices.
• Contribute to internal knowledge resources and documentation.
• Deliver training sessions for customers, partners, and internal teams.
• Build long-term customer relationships based on industry knowledge and trust.

Conocimientos

English fluency

Excellent communication

Problem solving

Consulting skills

Coaching

Spanish/Portuguese

Herramientas

Visualfabriq

SAP ERP

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solution Architect based in the United States.

In this role, you will help enterprise consumer goods organizations maximize the value of innovative software solutions across their commercial operations. You will act as a trusted advisor, guiding customers through solution design decisions, implementation challenges, and opportunities to improve business performance. Working closely with implementation partners and internal teams, you will translate complex business requirements into practical, scalable solutions. You will contribute to optimizing processes related to trade promotion management, pricing, revenue growth management, and sales planning. You will also serve as the voice of the customer, influencing product development and ensuring solutions deliver measurable business value. This is an opportunity to join an international, high-performance team and shape how leading consumer goods companies leverage technology, analytics, and AI.

Accountabilities

As a Customer Solution Architect, you will bridge customer needs, business processes, and technical capabilities to ensure successful implementations and long-term customer value. Your responsibilities will include:

• Advise customers on how to maximize the value of software solutions in achieving their business objectives.


• Guide customers through system design decisions, helping them identify the most effective configurations and approaches for their operational needs.


• Support customers throughout partner-led implementations by resolving business, process, and technical challenges.


• Collaborate with implementation and integration partners to identify practical solutions and ensure successful project delivery.


• Represent customer needs internally by translating business requirements into actionable feedback for Product Management.


• Refine functional requirements and contribute to solution design, testing, and product improvements.


• Support customers in documenting and submitting Change Requests (CDRs) for new functionalities and enhancements.


• Identify opportunities to expand software adoption across additional modules, business functions, and geographical markets.


• Coach and support Solution Advisors on functional topics, sharing expertise and best practices.


• Contribute to internal knowledge resources and documentation to strengthen organizational expertise.


• Deliver training sessions for customers, implementation partners, and internal teams when needed.


• Build strong, long-term customer relationships based on industry knowledge, trust, and a thorough understanding of business objectives.

Requirements

• At least 5 years of experience in a software or consulting company working with trade promotion management (TPM) or sales planning solutions, and/or within a fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) organization managing TPM, sales planning, or revenue growth management (RGM) processes and systems. A combination of both backgrounds is ideal.


• In-depth understanding of commercial processes between CPG/FMCG manufacturers and retailers, including promotional planning, pricing, trade spend, volume forecasting, Sales and Operations Planning (S&OP), accruals, and claims.


• Strong understanding of financial planning and Profit and Loss (P&L) structures within the consumer goods industry.


• Hands-on experience with trade promotion management or other sales planning tools, with experience using Visualfabriq considered an advantage.


• Familiarity with SaaS platforms and enterprise resource planning (ERP) systems such as SAP.


• Ability to analyze complex customer challenges using structured consulting frameworks and translate them into effective solutions.


• Proven ability to coach and guide customers, implementation partners, and colleagues through functional and operational challenges.


• Excellent written and verbal communication skills, with fluency in English.


• Knowledge of Spanish and/or Portuguese is an advantage.


• Strong problem-solving abilities, a solution-oriented mindset, and attention to detail.


• Comfortable collaborating with customers and partners from different cultural backgrounds and organizational levels.


• Familiarity with agentic AI solutions and a willingness to continuously develop knowledge of software technologies and their practical applications.

Benefits

• Competitive salary.


• Paid vacation days.


• Paid personal and sick leave.


• Paid company-observed US holidays.


• 401(k) retirement savings plan through a benefits portal.


• Medical and health benefits.


• Company-provided laptop.


• Mobile phone contribution.


• Home-office equipment provided when needed.


• Opportunity to work remotely.


• Join a growing, international, and people-focused organization.


• Meaningful opportunities to influence business processes, support global colleagues, and contribute to organizational growth.