Associate Solutions Architect

Big Internet Seller Services Inc; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

RSU program with 3-year vesting

401(k) plan

Flexible PTO

Coursera access

Parental leave

Home office stipend

Internet allowance

Gym reimbursement

Job summary

impact.com is seeking an Associate Solutions Architect to bridge business and technical requirements and position impact.com as the right partnership management platform for SMB opportunities.

Working with Account Executives, you will document prospect requirements, develop solution and integration documentation, and deliver structured product demonstrations tailored to SMB use cases, ensuring smooth onboarding and successful implementation.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years in a tech-focused role within a SaaS or digital marketing company.
• Strong written and verbal communication skills.
• Ability to lead structured client-facing technical conversations within defined scope.
• Strong organizational and documentation skills.
• Experience in a pre-sales or client-facing technical role.
• Familiarity with affiliate or digital marketing industry.

Responsibilities

• Support Account Executives as a pre-sales technical resource for SMB opportunities.
• Discover and document prospect technical and product requirements.
• Develop solution and integration documentation for prospects.
• Deliver structured product demonstrations tailored to SMB use cases.
• Respond to standard technical and implementation questions.
• Escalate non-standard or complex requirements as needed.
• Ensure prospects are positioned for successful onboarding.
• Other duties as assigned by the Company.

Skills

Communication skills

Client-facing conversations

Documentation skills

Pre-sales experience

Affiliate/digital marketing knowledge

Education

Bachelor's degree or equivalent experience

Job description

impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

In this role, the Associate Solutions Architect bridges business and technical requirements with impact.com's capabilities to shape solution designs, drive technical alignment, and position impact.com as the right partnership management platform for the prospect. Working alongside Account Executives, the Associate Solutions Architect acts as a product expert in the sales process and communicates the requirements of the technical implementation in a clear and confident manner that instills trust in impact.com's ability to deliver.

The Associate Solutions Architect supports SMB opportunities and serves as a technical resource for commonly used integrations, ensuring prospects are positioned for successful onboarding.

What You'll Do:

• Support Account Executives as a pre-sales technical resource for SMB opportunities
• Discover and document prospect technical and product requirements
• Develop solution and integration documentation for prospects
• Deliver structured product demonstrations tailored to SMB use cases
• Respond to standard technical and implementation questions
• Escalate non-standard or complex requirements as needed
• Ensure prospects are positioned for successful onboarding
• Other duties as assigned by the Company

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Bring:

• Bachelor's degree or equivalent experience required
• 1-3 years in a tech-focused role within a SaaS or digital marketing company
• Strong written and verbal communication skills
• Ability to lead structured client-facing technical conversations within defined scope
• Strong organizational and documentation skills

Preferred Qualifications

Additional education, experience, knowledge, skills, & abilities that will contribute to, but are not required for success in this role

• Experience in a pre-sales or client-facing technical role
• Familiarity with affiliate or digital marketing industry

Salary Range: $100,000.00 - $125,000.00 per year, plus an additional 15% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.