Customer Services Summer Intern

SoundExchange; Washington, Northern (District of Columbia, KY); Hybrid; USD 9,643,000 - 11,021,000; Full time

Benefits offered by this job

Housing stipend

Transportation stipend

Paid internship

Job summary

SoundExchange is offering a 10-week paid Customer Services internship in Washington, DC, with hybrid work on Tuesdays and Wednesdays. You'll shadow team members, document customer interactions, and contribute to customer journeys while building professional skills.

The program includes a $20/hour wage, a $2,000 housing/transport stipend, and opportunities to present findings to leaders. Ideal candidates are undergraduates entering junior or senior year, with strong written and verbal

Qualifications

• Be an undergraduate student heading into junior or senior year.
• Be enrolled in a degree-seeking program with minimum GPA as described.
• Strong written and verbal communication skills.

Responsibilities

• Shadow Customer Services team members across multiple functions.
• Document customer interactions and key journey touchpoints.
• Conduct research on customer processes and workflows.
• Participate in team meetings and operational discussions.
• Maintain project notes, observations, and findings.
• Develop and update the customer journey map and supporting materials.
• Interview subject matter experts and summarize insights.
• Prepare presentations and reports communicating findings and recommendations.
• All interns are required to give a presentation at the conclusion of their internship.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Education

Undergraduate student (jr/sr)

Enrolled in degree program

Job description

Title: Customer Services Summer Intern
Department: Customer Services
Job Location: Washington, DC (Hybrid: in office Tuesdays & Wednesdays)

Position Summary

SoundExchange 2027 Summer Internship Program

We’re SoundExchange, and we’re on a mission to efficiently collect and distribute royalties, advocate on behalf of creators, and develop trusted business solutions for the music industry. Why? Because we love music and we value the people behind it.

If you’re as passionate about music and championing creators as we are, we want you to join the band! SoundExchange offers a robust 10‐week paid internship program each summer for talented, motivated students to work in our Washington, DC office. The program is designed to expand exposure to the music tech industry and provide relevant and practical work experience in an area of interest.

As a SoundExchange intern, we’ll welcome you as an integral member of our dedicated and diverse team. You will have the unique opportunity to take on roles similar to those of a full‐time hire and dive into projects that contribute to the organization’s mission while growing your skills, forging new professional relationships, and enhancing your resume.

• $20.00 per hour
• One‐time taxable stipend of $2,000.00 to assist with housing and transportation
• 35‐40 hours per week
• Flexibility to work hybrid (two days, Tues and Weds on‐site required)
• Participate in a comprehensive educational series and engage with various SoundExchange leaders across the organization
• Build your network with your fellow interns and SoundExchange staff

Internship Key Dates

• Program dates: Approximately June 1, 2027 – August 6, 2027
• Deadline: All applications must be received no later than November 7th, 2026
• Selection & Notification: December 2026

What To Expect as a Customer Services Intern

• Shadow Customer Services team members across multiple functions.
• Document customer interactions and key journey touchpoints.
• Conduct research and gather information on customer processes and workflows.
• Participate in team meetings and operational discussions.
• Maintain project notes, observations, and findings.
• Develop and update the customer journey map and supporting materials.
• Interview subject matter experts and summarize insights.
• Prepare presentations and reports communicating findings and recommendations.
• All interns are required to give a presentation at the conclusion of their internship.

Eligibility & Requirements

• Personify SoundExchange’s Core Values (Driving Excellence, Integrity In All That We Do, Championing Creators, Respect Why We’re Here, Teamwork That Empowers)
• Demonstrate inclusivity, advocacy, and appreciation for diversity in personal, academic, or professional experiences
• Thrive in a fast‐paced environment
• Resourceful, have great attention to detail, highly organized
• Ability to collaborate well with others and tackle challenges enthusiastically
• Sharp written and verbal communication skills
• Be 18 years of age or older on or before the first day of the internship program
• Undergraduates preferred (heading into your junior or senior year is also preferred); graduate students may still apply
• Be enrolled in a degree‐seeking program in an accredited college or university (with a minimum 3.0 GPA), or be a student at a relevant professional boot camp or advanced educational program