Customer Services Professional

Airgas, Inc.; Longview (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Airgas scholarship program for depend­

Job summary

Airgas, Inc. is seeking a Customer Services Professional to support our Texarkana and Mt. Pleasant locations in Texas.

You will partner with Account Managers to ensure seamless service for our professional community, resolve inquiries promptly, and maintain strong account health across regions. The role requires 3+ years in customer service, preferably in industrial gases or related products, and ability to work overtime and weekends.

Qualifications

• High school diploma or equivalent is required; college degree preferred.
• 3+ years of experience in customer service, preferably in industrial gases or similar industrial products.
• Ability to work overtime and occasional weekends to meet deadlines.

Responsibilities

• Partner with Account Managers to provide seamless service to our professional community.
• Resolve inquiries promptly and thoughtfully to align with customer account needs.
• Collaborate with internal teams to maintain records and account health.
• Provide meaningful assistance to ensure clients feel supported and heard.
• Advance internal processes to improve the overall customer journey.
• Foster a sense of partnership across departments to resolve complex inquiries efficiently.
• Maintain a collaborative and team-oriented approach to daily office operations.
• Travel within the region as required.

Skills

Customer service

Overtime flexibility

Education

High school diploma or equivalent

College degree preferred

Tools

SAP

Job description

Customer Services Professional

Locations: Texarkana, TX (Industrial) – Mt. Pleasant, TX (Retail)

In this role you will:

• Partner with Account Managers to provide seamless service to our professional community.
• Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully.
• Collaborate with internal teams to maintain excellent records and account health.
• Provide meaningful assistance to ensure clients feel supported and heard.
• Advance internal processes to improve the overall customer journey.
• Foster a sense of partnership across departments to resolve complex inquiries efficiently.
• Maintain a collaborative and team‑oriented approach to daily office operations.
• Travel within the region as required.

Required Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of 3 years’ experience in customer service, preferably in industrial gases and welding supplies or similar industrial products.
• Ability to work overtime and occasional weekends to meet operational deadlines.

Travel Requirements

Moderate business travel required. Must have reliable transportation.

Computer Skills

• Proficient computer skills (Word, Excel, Outlook, database programs).
• 2‑3 years of hands‑on experience with SAP (or similar ERP) strongly desired.
• Ability to enter and extract data into and out of a computer.

Benefits

Comprehensive benefits package including medical, dental, vision, life, AD&D, disability insurance, employee assistance program, pre‑tax commuter benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Eligible associates also receive a 401(k) plan with company match, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas scholarship program for dependent children.

Equal Employment Opportunity

We are an equal‑opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations. If you are an individual with a disability and would like to request a reasonable accommodation, please contact us by email at [e-mail].