Customer Services Officer

Herefordshire Council; United States; Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

LGPS pension scheme

31 days' annual leave plus bank hols

Flexible working including homeworking

Employee assistance programme

Job summary

Herefordshire Council is seeking a Customer Service Officer to be the first point of contact for the public and professionals contacting Adult Social Care. You will work as part of a wider team and, using a strengths-based approach, connect customers with the right response to meet their needs.

The role requires GCSE English, experience in an office or administrative role, strong customer service skills, and proficient Microsoft Office use.

Qualifications

• GCSE English, grade A to C or Equivalent.
• Experience of working in an office, or an administrative, secretarial role.
• Customer service skills.
• Microsoft Office skills
• A positive approach in working with the public and team members.
• Ability to follow processes and search for information whilst taking a call.
• Ability to demonstrate self-motivation, together with being approachable and helpful.

Skills

Customer service

Microsoft Office

Office experience

Positive attitude

Process adherence

Self-motivation

Education

GCSE English

Job description

We are looking for a Customer Service Officer to help us provide a first point of access for members of the public and professionals contacting Herefordshire Adult Social Care., As a Customer Service Officer you will work as part of a wider team with scope to support a diverse population; and using a strengths based approach you will connect the customer with the right response to meet their presenting need(s); whether that be, within the community/voluntary sector/health services/charitable services, or by introduction into the Adult Social Care Pathway. As a Customer Service Officer you will have

• GSCE English, grade A to C or Equivalent.
• Experience of working in an office, or an administrative, secretarial role.
• Customer service skills.
• Microsoft Office skills
• A positive approach in working with the public and team members.
• Ability to follow processes and search for information whilst taking a call.
• Ability to demonstrate self-motivation, together with being approachable and helpful.

To find out more about what it's like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com., Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

• Those who indicate that they have a disability. This is part of our commitment to the \"Disability Confident\" scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Starting Salary of £26,847 to £29,071
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progress including routes in customer services, commissioning for adult social care, trusted assessors, and apprenticeships.
• Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire's biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.