Customer Services Coordinator

Southernbridgegroup; Washington (District of Columbia); Remote; USD 34,000 - 58,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Industry resources

Mentorship & support

Career growth

Job summary

Southernbridgegroup is seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This fully remote role is ideal for people who enjoy helping others, researching options, and coordinating memorable experiences for travelers.

You will assist customers in researching travel options, coordinate reservations, and communicate important details across phone, email, and online platforms.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Self-motivated and able to work independently in a remote environment.
• Experience in customer service, hospitality, reservations, sales, or administrative roles is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers in researching and comparing travel options (destinations, accommodations, cruises, resorts).
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate reservation details, policies, deadlines, and updates to customers.
• Respond to customer questions via phone, email, text, or online platforms.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service

Basic computer skills

Internet skills

Remote work independence

Job description

We are seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

What We Offer

• Fully remote environment.
• Flexible scheduling.
• Training and ongoing professional development.
• Access to industry resources and booking technology.
• Mentorship and team support.
• Opportunities to develop customer service, reservation, marketing, and business-building skills.
• Potential to build repeat and referral clientele.