Customer Services Coordinator

Southernbridgegroup; Phoenix (AZ); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training and development

Booking technology access

Mentorship and team support

Career development

Job summary

Southernbridgegroup is seeking motivated customer services coordinators for a fully remote role. You will research and present vacation options, assist with reservations, and maintain accurate customer records.

You will communicate details and deadlines by phone, email, or online platforms, follow up on reservations, and participate in ongoing training to build skills and referrals. This position offers flexible scheduling, mentorship and access to booking technology, and opportunities to

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Excellent written and verbal communication.
• Strong organization; able to manage multiple requests.
• Proficient with basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Willingness to complete required training.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Assist customers with researching destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate reservation details, policies, deadlines, and updates.
• Respond to customer questions via phone, email, text, or online chat.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships to encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service orientation

Remote independence

Multitasking

Phone & email communication

Organizational skills

Self-motivated

Training-oriented

Job description

We are seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

What We Offer

• Fully remote environment.
• Flexible scheduling.
• Training and ongoing professional development.
• Access to industry resources and booking technology.
• Mentorship and team support.
• Opportunities to develop customer service, reservation, marketing, and business-building skills.
• Potential to build repeat and referral clientele.