Customer Services Coordinator

Southernbridgegroup; Gatlinburg (TN); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and mentorship

Booking technology access

Career development resources

Job summary

Southernbridgegroup is seeking motivated, organized Customer Services Coordinators to join our fully remote team. You will help customers research and compare options, coordinate reservations, and provide professional service during planning and booking.

This role offers flexible scheduling, training, mentorship, and access to booking technology. You will communicate via phone, email, and online platforms, stay organized, and build lasting client relationships.

Qualifications

• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple requests.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Assist customers with researching and comparing destination options.
• Provide professional customer service throughout planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions via phone, email, text, or online.

Skills

Communication skills

Customer-service

Organization

Remote work

Self-motivation

Job description

We are seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

What We Offer

• Fully remote environment.
• Flexible scheduling.
• Training and ongoing professional development.
• Access to industry resources and booking technology.
• Mentorship and team support.
• Opportunities to develop customer service, reservation, marketing, and business-building skills.
• Potential to build repeat and referral clientele.