Customer Services Coordinator

Southernbridgegroup; Auburn (AL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Booking technology access

Mentorship and team support

Opportunities to build repeat business

Job summary

Southernbridgegroup seeks motivated Customer Services Coordinators for a fully remote role. You will help customers research and compare vacation options, coordinate reservations, and communicate essential details.

This position emphasizes organization, proactive communication, and the ability to work independently in a remote environment. Training and ongoing professional development are provided to help you build strong customer relationships and grow in hospitality and travel skills.

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Assist customers with researching and comparing vacation options.
• Provide professional customer service throughout planning and reservations.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions via phone, email, text, or online chat.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that generate repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Organization

Remote work readiness

Digital literacy

Multitasking

Education

High school diploma or equivalent

Tools

Booking technology

Email/phone platforms

Job description

We are seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

What We Offer

• Fully remote environment.
• Flexible scheduling.
• Training and ongoing professional development.
• Access to industry resources and booking technology.
• Mentorship and team support.
• Opportunities to develop customer service, reservation, marketing, and business-building skills.
• Potential to build repeat and referral clientele.