Customer Services Controller

Airbus Americas; Herndon (VA); Remote; USD 140,000 - 171,000; Full time

Job summary

Airbus Americas, Inc. is seeking a Customer Services Controller in Herndon, VA. The role focuses on organizing financial data for the Airbus services business in the Americas and establishing robust quarterly and rolling forecasts aligned with the annual operating plan.

You will provide in-depth financial analysis, support QBRs/MBRs, and translate complex analytics into actionable guidance for management. The position requires a Bachelor's degree and 3 years of cross-functional stakeholder

Qualifications

• Bachelor's degree in Business Administration, Finance, Commerce, or related field.
• 3 years in cross-functional stakeholder management.
• Experience with cross-functional stakeholder management; working with international interfaces or division operational management.
• Experience in an international setting within a large global aviation organization.
• Experience applying Project, Program, and Portfolio Management principles; cost analysis and KPI reporting.
• Up to 30% domestic and international travel required.

Responsibilities

• Organize the financial data for the Airbus services business in the Americas region.
• Establish a robust forecasting mechanism for quarterly and rolling forecasts and performance vs AOP targets.
• Ensure expenditures align with the AOP and support strategic goals.
• Provide financial analysis for the Services business in North America and support QBRs/MBRs with variance analysis and root-cause investigations.
• Contribute to FP&A function and the annual operating plan development.
• Translate complex financial analysis into actionable business guidance for decisions.

Skills

Cross-functional Mgmt

International Interfaces

Portfolio Management

KPI Reporting

Cost Analysis

Education

Bachelor's degree

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminacion(Spanish)

Job Description:

TITLE: Customer Services Controller

EMPLOYER: Airbus Americas, Inc.

LOCATION: Herndon, VA

DUTIES: Organize the financial data for the Airbus services business in the Americas region. Establish a robust mechanism for quarterly and rolling forecasting of financial analysis and performance against AOP targets. Ensure all expenditures are aligned with the AOP that support strategic business goals. Provide financial analysis for the Services business in the North America region. Support the Quarterly and Monthly Business Reviews (QBRs/MBRs), deliver insightful variance analysis, root-cause investigations of performance, and a coherent business narrative to middle management. Supporting the full-cycle Financial Planning & Analysis (FP&A) function, including the development of a robust Annual Operating Plan (AOP). Translating complex financial analysis into actionable guidance for business decisions.

REQUIREMENTS: Bachelor's degree in Business Administration, Finance, Commerce, or related field and 3 years in any job title involving experience with cross-functional stakeholder management. Prior experience must also include: Experience with cross-functional stakeholder management; Working experience with international interfaces, multi-functional interfaces, or division operational management; Experience in an international setting and in complex, large and global organization in the aviation industry; Applying Project, Program, and Portfolio Management principles; Experience in continuous improvement initiatives, cost analysis, and performance management, including KPI development and reporting; and Experience in managing projects to generate structured, business-oriented solutions. Up to 30% domestic and international travel required for business meetings and conferences.

SALARY: $155,455 per year

JOB CODE: AA318

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: Flexible

Job Family: Controlling

Job Posting End Date: 12.21.2026

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].