Customer Services Administrator

Toyota Deutschland GmbH; Irvine (CA); On-site; USD 52,000 - 86,000; Full time

Job summary

Join a leading company in the automotive industry as a Customer Services Administrator in Irvine, California. You'll support the Regional Office's mission to provide after-sales support, manage reports, and improve customer satisfaction while working collaboratively with multiple departments. This role is perfect for a motivated and organized individual looking to grow in a dynamic environment.

Benefits

Professional growth programs

Tuition reimbursement

Team Member Vehicle Purchase Discount

Comprehensive health care plans

401(k) Savings Plan with company match

Paid holidays and time off

Qualifications

• Experience in administrative and/or operations support.
• Comfortable managing multiple projects simultaneously.
• Effective verbal and written presentation skills.

Responsibilities

• Manage daily, weekly, and monthly sales/incentive trackers and reports.
• Create complex incentive trackers using various formulas.
• Collaborate with different departments to enhance service delivery.

Skills

Microsoft Office

Communication Skills

Multitasking

Collaboration

Education

Bachelor’s Degree or equivalent professional work experience

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

The Toyota Los Angeles Region is looking for a passionate and highly motivatedCustomer Services Administrator.

Reporting to the Customer Services Operations Manager, this role is pivotal in supporting the Los Angeles Regional Office's mission to deliver industry leading After Sales support. The individual will collaborate with various departments, including the Customer Services Operations Manager, Parts & Service Marketing Manager, Customer Services Field Manager, and District Service & Parts Managers, to enhance service delivery and customer satisfaction.

What you’ll be doing

• Manage daily, weekly, and monthly sales/incentive trackers and reports

• Create complex incentive trackers, utilizing various formulas that pull data from multiple sources

• Pull and organize data to be analyzed by department management

• Help to create communication (e.g. letters and presentations) to dealers from CSOM, CSFM, and the Parts & Service Marketing Manager

• Maintain department's Regional Dealer Daily web page and SharePoint site

• Monitor and assist with the reconciliation of the department’s marketing budget

• Collaborate with our District Service and Parts Team on participation goals in relation to all incentives and programs

• Point person to manage the administrative tasks of dealership credits/debits, TrekPoints, and customer reimbursements relating to the Customer Services Department

• Create 1099 documentation following all incentives

• Participate in event planning (e.g. creative implementation, set-up, etc.)

• Special projects to support the entire After Sales team

What you bring

• Bachelor’s Degree (or higher) or equivalent professional work experience

• Demonstrated experience in administrative and/or operations support

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

• Effective verbal and written presentation and communication skills

• Desire and ability to work collaboratively across multiple teams

• Comfortable with managing multiple projects at the same time

• Experience prioritizing work assignments in a fast-paced environment while working to meet or exceed deadlines

Added Bonus If You Have

Knowledge of:

• Toyota Warranty Policies and Procedures

• After Sales Performance Metrics

• Toyota Loyalty Engagement (TLE)

• SmartView

• After-sales recognition programs

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Flexible spending accounts

The annual base salary range for this position is $52,700.00 - $85,700.00.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].