Customer Service Window

Texas Pipe And Supply Company; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Pipe And Supply Company seeks an Entry Level Customer Service Window Supervisor to oversee day-to-day shipping operations in Houston, TX. You will supervise Final Inspectors, manage check-in/out of trucks, and ensure accurate order processing while coordinating with Sales, Yard Operations, Quality Control, and Logistics.

Responsibilities include supervising staff, ensuring QMS compliance, maintaining records, and training team members to improve accuracy and efficiency.

Qualifications

• High school diploma or GED required; supervisory or logistics training preferred.
• Minimum 2 years of experience in shipping/receiving, logistics, or quality control (supervisory experience preferred).
• Strong leadership and team management skills, with supervisory experience a plus.
• Excellent communication and organizational skills.
• Proficient in MS Word, Excel, and Outlook.
• Bilingual English/Spanish preferred.

Responsibilities

• Leads and directs shipping clerks and Final Inspectors to meet company standards for accuracy and quality.
• Supervises Final Inspectors to verify outgoing materials meet specifications before shipment.
• Coordinates communication between inspection staff, loading teams, and sales representatives to maintain workflow and order accuracy.
• Manages and monitors the truck check-in screen and shipping schedule for accuracy.
• Reviews and approves changes to checked-in orders and notifies loading supervisor and sales of updates or issues.
• Coordinates with Sales regarding order priorities, expedited requests, and removals from the check-in system.
• Oversees documentation including packing lists, delivery tickets, and driver sign-outs for accuracy.
• Ensures compliance with Quality Management System (QMS) standards and safety procedures.
• Maintains a clean, safe work environment and enforces PPE usage.
• Provides training and mentorship to shipping clerks and Final Inspectors.
• Supports continuous improvement initiatives to identify inefficiencies.

Skills

Leadership

Shipping/Receiving

Communication

Problem solving

Team management

Quality control

Safety

Bilingual English/Spanish

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Job Details

Level: Entry

Job Location: Houston, TX 77051

Customer Service Window Supervisor

Reports to: Shipping Manager

POSITION SUMMARY

The Customer Service Window Supervisor oversees and coordinates all day-to-day shipping operations, including the supervision of Final Inspectors. This role ensures the accurate and timely check-in and check-out of trucks, proper order processing, and clear communication between Sales, Yard Operations, Quality Control, and Logistics. The Supervisor is responsible for maintaining high standards of quality, safety, and customer service across all shipping and inspection activities.

ESSENTIAL RESPONSIBILITIES

• Leads and directs shipping clerks and Final Inspectors in daily operations, ensuring all processes meet company standards for accuracy and quality.


• Supervises Final Inspectors to verify all outgoing materials meet required specifications before shipment, ensuring any discrepancies are promptly addressed.


• Coordinates communication between inspection staff, loading teams, and sales representatives to maintain efficient workflow and order accuracy.


• Manages and monitors the truck check-in screen and shipping schedule, ensuring all information is current and accurate.


• Reviews and approves changes to checked-in orders, notifying the loading supervisor and sales of any updates or issues.


• Coordinates with Sales regarding order priorities, expedited requests, and order removals from the check-in system.


• Oversees documentation including packing lists, delivery tickets, and driver sign-outs to ensure all records are complete and accurate.


• Ensures compliance with all Quality Management System (QMS) standards, departmental processes, and inspection procedures.


• Maintains a clean, organized, and safe work environment, enforcing proper PPE use and addressing safety concerns immediately.


• Provides training and mentorship to shipping clerks and Final Inspectors to promote accuracy, productivity, and professional growth.


• Supports continuous improvement initiatives, identifying process inefficiencies and proposing solutions.


• Other duties as assigned.

DEPARTMENTAL RESPONSIBILITIES

• Quality (QMS)

Quality (QMS)

• Ensures all department procedures, inspection standards, and work instructions are followed.


• Upholds and enforces the company’s Quality Policy and standards.


• Works closely with Final Inspectors to maintain high-quality output and documentation integrity.

Safety

• Enforces PPE compliance among all staff and visitors.


• Identifies and reports equipment breakdowns and safety hazards to management and HSE.


• Leads by example in maintaining a safe and compliant work environment.

QUALIFICATIONS

• High school diploma or GED required; additional supervisory or logistics training preferred.


• Minimum 2 years of experience in shipping/receiving, logistics, or quality control (supervisory experience preferred).


• Strong leadership and team management skills, with experience overseeing inspection or quality assurance teams a plus.


• Excellent communication and organizational skills.


• Proficient in MS Word, Excel, and Outlook.


• Ability to read and interpret industry specifications, charts, and tables.


• Bilingual (English/Spanish) preferred.


• Demonstrates initiative, problem-solving ability, and multitasking under pressure.


• Commitment to safety, quality, and teamwork.