Customer Service / Will Call

Harbor Foods Group; Kent (WA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Comprehensive medical, dental, vision,

Life insurance

401(k) with generous employer match

Employee Assistance Program

Job summary

Harbor Foods Group is seeking a customer service specialist to support Will Call desk operations in Kent, WA. You will manage order entry, respond to customer inquiries, and coordinate with vendors and sales teams to ensure timely deliveries and problem resolution.

This role offers a Monday–Friday schedule (7:00 AM–3:30 PM) with benefits including paid time off and a comprehensive benefits package. Strong communication and multitasking skills are essential to succeed.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Basic computer skills, including Microsoft Office and data entry.
• Strong communication and customer service skills.

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems.
• Notification of substitutions or out of stock items to Team Members or customers.
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products.
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks received.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Provide excellent Customer Service and support to our customers and Team Members from the Will Call desk

Benefits for Harbor Team Members include paid vacation, sick, personal and holidays, comprehensive medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and Employee Assistance Program.

The pay range is $21.00 - $25.00 per hour.

Work Schedule is Monday - Friday 7:00 AM - 3:30 PM

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems
• Notification of substitutions or out of stock items to Team Members or customers
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks received.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Basic computer skills, including Microsoft Office and data entry.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic math and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including some holidays.
• Ability to understand and respond to the needs of both internal and external customers
• Ability to pass a background investigation and drug test

Equal Employment Opportunity Employer M/F/Vets/Disabled.