Customer Service & Warehouse Associate — Forklift & Benefits

Mohawk Industries; Richmond (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service/Warehouse Associate to support walk-in customers, process sales transactions, and handle material receiving/loading. The role involves order entry, inventory checks, and daily cycle counts in a fast-paced facility.

The position requires 1+ year of customer service and warehouse experience, with forklift skills; safety and accuracy are emphasized. This is a full-time on-site role with benefits.

Qualifications

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Forklift experience

Responsibilities

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.

Skills

Customer service

Warehouse experience

Education

HS diploma or equivalent

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service/Warehouse Associate to support walk-in customers, process sales transactions, and handle material receiving/loading. The role involves order entry, inventory checks, and daily cycle counts in a fast-paced facility.

The position requires 1+ year of customer service and warehouse experience, with forklift skills; safety and accuracy are emphasized. This is a full-time on-site role with benefits.