Customer Service Warehouse Associate

Ewing Outdoor Supply; Elgin (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply in Elgin, IL is seeking dependable, customer-focused team members to join our operations team. This role involves engaging customers, providing product information, and delivering items on daily routes.

Responsibilities include stocking shelves, handling returns, and cross-selling while adhering to DOT safety standards. A valid driver's license and the ability to lift 50–70 pounds are required.

Qualifications

• Bilingual English/Spanish.
• Outdoor supply industry experience.
• Customer-oriented and able to adapt to different customers.
• Multi-task, prioritize and manage time effectively.
• Basic math skills required.
• Valid driver's license and clean driving record.
• Able to lift 50–70 pounds.
• Strong organizational and time-management skills.

Responsibilities

• Go the extra mile to engage customers.
• Greet and direct customers.
• Provide accurate information (features, pricing, after-sales).
• Answer questions about products/services.
• Compare prices and features to aid purchasing.
• Cross-sell products and inform about discounts.
• Ensure racks are fully stocked and manage returns.
• Deliver items on daily routes and follow schedules.
• Load/unload and operate delivery vehicle (Isuzu NRR 650).
• Coordinate with team for peak times and provide feedback to Store Manager.
• Stay updated on new products and services.

Skills

Bilingual English/Spanish

Outdoor supply experience

Customer-oriented

Multi-tasking

Basic math

Valid driver's license

Good driving record

Organizational skills

Ability to lift 50–70 lbs

Job description

Pay range $18 - $20 per hour.

Ewing Outdoor Supply is a family‑owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer‑focused team members to join our operations team.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g., product features, pricing and after‑sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross‑sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up‑to‑date with new products/services
• Deliver items to different addresses through various routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve client complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements

• Bilingual (English/Spanish)
• Prior outdoor supply industry experience
• Comfortable working most of the shift on feet with repetitive physical tasks such as stooping, squatting, and lifting items above the head
• Comfortable operating and delivering on a daily route in an Isuzu NRR 650 or similar commercial vehicle
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multi‑task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50–70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast‑paced environments
• Valid driver’s license
• Excellent organizational and time‑management skills
• Good driving record with no traffic violations

Bonus Points for the Following

• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing