Customer Service/Warehouse Associate

Dal-Tile Corp.; Bedford Heights (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the industry is seeking a Customer Service/Warehouse Associate to ensure effective customer service and warehouse operations. The successful candidate will handle customer interactions, manage orders, and perform various warehouse tasks like inventory management and material handling. Experience with forklifts and customer service is required for this role that emphasizes a safety-conscious and organized approach to work.

Qualifications

• 1+ years of customer service experience and warehouse experience.
• Forklift experience required.
• Detail-oriented and safety conscious.

Responsibilities

• Servicing walk-in customers and completing sales transactions.
• Performing various warehouse duties including inventory checks and material handling.
• Addressing and resolving customer complaints.

Skills

Customer Service

Organization

Time Management

Detail-oriented

Safety Conscious

Math

Education

HS diploma or equivalent

Tools

Forklift

Job description

Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience;
• 1+ years of customer service experience and warehouse experience
• Forklift Experience+

Competencies

Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.