Customer Support Representative

AFC Industries; South Charleston (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A logistics and supply chain company in South Charleston is seeking an entry-level candidate to manage open order flow, expedite deliveries, and maintain contract databases. Ideal applicants should have a High School Diploma and two years of related experience with excellent communication skills. This full-time position offers benefits such as health insurance and paid time off.

Qualifications

• 2 years of experience in a supply chain or customer service role.
• Ability to manage open order flow and expedite delivery requirements.
• Strong communication skills are vital.

Responsibilities

• Manage open order flow.
• Expedite and facilitate special delivery requirements.
• Conduct contract review and provide technical assistance.
• Create and maintain contract database.
• Prepare and submit formal quotations.

Skills

Excellent verbal and written communication skills

Education

High School Diploma

2 years related work experience

Job description

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AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Brief Description:

• Process the daily customer-driven activities

Job Responsibilities:

• Manage open order flow
• Expedite and facilitate special delivery requirements
• Contract Review
• Provide samples and technical assistance
• Create and maintain contract database
• Prepare and submit formal quotation directly to customer or provide to outside sales team for presentation to customer

Education/Credentials:

• High School Diploma
• 2 years related work experience
• Excellent verbal and written communication skills
• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Transportation, Logistics, Supply Chain and Storage