Customer Service Transmission Technician

Monstertransmission; Orlando (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive aftermarket is seeking an automatic transmission expert with ASE certification. The role requires diagnosing issues, providing technical support, and working collaboratively with the client care team. This position offers flexible remote work options within the EST time zone, with training required at the company's Odessa, Florida location.

Benefits

Paid Time Off after first year

Medical, dental, and vision insurance

Holiday Pay after 6 months

Birthday Celebration

Employee Recognition Program

Professional development and growth opportunities

Qualifications

• ASE certified or equivalent experience preferred.
• Strong communication skills and customer service-oriented mindset required.
• Experience in technical support and diagnostic roles.

Responsibilities

• Diagnose and troubleshoot transmission issues via phone or email.
• Provide technical support to customers regarding installation and troubleshooting.
• Maintain detailed customer interaction records and educate on proper product care.

Skills

Transmission and Engine Diagnostic skills

Communication

Collaboration

Education

ASE certification

ASE Master Technician certification

Tools

Microsoft Office suites

Job description

About Us:
Monster Transmission, based in Odessa, Florida, has been a trusted leader in the automotive aftermarket industry for over 20 years. Specializing in remanufacturing and rebuilding transmissions for domestic vehicles, we deliver high-quality, reliable products to customers around the globe. Every transmission is crafted with precision and rigorously tested to meet the highest performance standards before leaving our facility.

Job Summary:

We are seeking an ASE certified (preferred or equivalent experience) automatic transmission expert to join our team. Candidates with previous general diagnostic experience would be ideal for this role. This position is responsible for performing tech review and assisting the client care team with warranty issues related to transmissions and converters. Your ability to communicate complex technical information clearly will be essential in ensuring customer satisfaction and in providing client care representatives and our customers with immediate answers to technical questions. This position could be fully remote, but we would require the candidate to be in the EST time zone and four weeks of training in Odessa FL. Candidates who are a commutable distance to our Odessa HQ will be given preference.

Responsibilities:

• Provide technical support to customers regarding installation, troubleshooting, and performance of remanufactured transmissions.
• Diagnose and troubleshoot common transmission issues over the phone or via email.
• Function as the technical expert for both customers and our client care team.
• Provide tech review to the client care department, ensuring they're able to resolve warranty issues and customer inquiries in a timely manner.
• Work closely with the production and quality assurance teams to resolve customer concerns.
• Maintain detailed records of customer interactions and technical issues.
• Educate customers on proper maintenance and care to extend the lifespan of our products.
• Identify opportunities to improve products and processes based on customer feedback.
• Assist with warranty claims and ensure customers receive timely resolutions.
• Man Client Care phone lines as required.
• Other duties as assigned.

Requirements

• ASE certification preferred. Or equivalent experience as a transmission builder
• ASE Master Technician certification highly preferred.
• Transmission and Engine Diagnostic skills.
• Strong communication skills with the ability to convey information clearly and effectively to both customers and team members
• Excellent collaboration skills, with the ability to work well within a team setting. You will be working with a group of five client care specialists acting as our technical expert.
• Experience with Microsoft Office suite and comfortable entering data into our software systems.
• Customer service-oriented mindset, demonstrating an understanding of customer needs and relationship building.

Employee Benefits:

At Monster Transmission, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Monster Transmission, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off (40 hours after your first year. For every additional year thereafter, you will receive an additional 8 hours, with a maximum of 80 hours after reaching the 6 year mark).
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment after 60 days of employment).
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your Monster teammates by working either a full or half-day and receive a birthday celebration during your shift).
• Paychex Flex (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.