Customer Service Training Intern

Siemens; Raleigh (NC); On-site; USD 34,000 - 36,000; Full time

Job summary

Siemens is offering a Customer Service Training Internship in Raleigh, NC, within the Electrification and Automation (EA) division. You will develop AI-generated training content, convert knowledge into videos and learning paths, and work with SMEs to capture requirements for effective training delivery.

The 12-week program is on-site full-time (40 hours/week), starting May or June 2027, and focuses on training content governance, knowledge management, and scalable methods across the

Qualifications

• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, especially PowerPoint, Word, Teams, and SharePoint.
• Ability to manage multiple projects and collaborate across cross-functional teams.
• Comfortable learning new technologies and AI-based tools.

Responsibilities

• Develop AI-generated training content using the Synthesia platform.
• Create training videos, learning paths, assessments, and supporting materials.
• Collaborate with SMEs and stakeholders to capture requirements and improve content.
• Maintain standardized templates, assets, and knowledge management frameworks.
• Support governance and continuous improvement for scalable knowledge transfer.

Skills

Communication

Microsoft Office

Teamwork

Project management

Education

Bachelor's or Master's candidate

Tools

PowerPoint

SharePoint

Teams

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

As an intern with the Electrification and Automation (EA) division of Siemens Smart Infrastructure, you’ll gain hands‑on experience supporting power distribution systems that keep the world running today, while also being exposed to our Future Grids technologies that are shaping the power systems of tomorrow - all within a collaborative, impact‑driven environment.

We are seeking qualified candidates to join our Customer Service Training Internship beginning in May or June 2027. This position will be based at our Raleigh, North Carolina office location.

You’ll make an impact by:

• Developing AI-generated training content using the Synthesia platform to support Customer Portal adoption and SieOps process training.
• Converting knowledge articles, process documentation, and work instructions into training videos, learning paths, assessments, and supporting materials.
• Collaborating with subject matter experts and business stakeholders to capture requirements, validate content, and improve training effectiveness.
• Creating and maintaining standardized templates, training assets, and knowledge management frameworks.
• Supporting training content governance, content libraries, and continuous improvement initiatives that promote scalable knowledge transfer across the organization.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Currently pursuing a bachelor’s or master’s degree in Business, Communications, Information Technology, Instructional Design, Human Resources, Industrial & Systems Engineering, Project Management, or a related field and approaching completion of the required educational credentials for this opportunity.
• Strong written and verbal communication skills and proficiency with Microsoft Office applications, particularly PowerPoint, Word, Teams, and SharePoint.
• Strong organizational skills with the ability to manage multiple projects, work independently, and collaborate with cross‑functional teams and subject matter experts.
• Comfortable learning new technologies and digital tools, including AI‑based applications.
• Ability to work on‑site full‑time (40 hours per week) for the duration of the 12‑week summer internship.
• Eligible candidates must be located within 50 miles of Raleigh, NC, as this role does not provide relocation support.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
• This internship is a structured experiential learning program for individuals currently enrolled in a bachelor's degree program who will continue their studies following the assignment. Current and continuing enrollment is a condition of participation. Applicants who have completed or expect to complete their educational program before or during the assignment period are encouraged to explore our Early Career Development Program opportunities.

Preferred Qualifications:

• Interest in AI, digital learning, training development, change management, business process improvement, or digital transformation.
• Experience creating presentations, training materials, videos, or instructional content.
• Familiarity with video editing, content creation tools, or learning management systems.
• Experience working on team projects in a professional, academic, or extracurricular setting.
• Interest in customer service operations or knowledge management.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#URDP #SIEA $25.00 $25.50