Customer Service Trainer-Denver, CO

Krayden Inc.; Denver (CO); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Training Specialist to enhance the onboarding experience for new hires. This role focuses on delivering effective training sessions, ensuring team members at both corporate and satellite locations are well-versed in company systems and processes. The ideal candidate will possess strong customer service skills, be adaptable to various learning styles, and foster a positive training environment. Join a forward-thinking company that values technical knowledge and customer support, where your contributions will help shape the future of training and development within the organization.

Qualifications

• 3+ years experience in Customer Service, preferably in Distribution or Manufacturing.
• Ability to teach and train adult learners effectively.

Responsibilities

• Train new hires and existing employees on company systems and processes.
• Maintain training records and ensure compliance with training requirements.

Skills

Customer Service

Communication Skills

Problem-Solving

Training Adult Learners

Collaboration

Education

Associates Degree

Bachelor's Degree

Tools

Microsoft Office Suite

ERP Systems

CRM Software

Job description

Posted Thursday, January 23, 2025 at 9:00 AM | Expires Tuesday, March 4, 2025 at 8:59 AM

About Us:

Krayden Inc. is a leading technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers.

• Products that perform: We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation.
• Knowledge that serves: We provide technical knowledge & best-in-class customized support to engineers & buyers of CM’s/OEM’s.
• Service that delivers: We have created a global distribution network to assist customers in delivering on their desired outcomes.

Job Summary:

Possess a strong customer service background with expertise in various adult training techniques to effectively train and onboard new hires. The primary focus is to work with new and existing team members at both corporate and satellite locations, training them on the fundamentals of our system and processes, setting them up for success as quickly as possible. Communicate information clearly and concisely, demonstrate patience and flexibility to adapt to different learning styles, maintain a positive attitude, and create a productive learning environment for trainees.

Responsibilities:

• Work with Department Manager and Quality Team to maintain, create, and update work instructions, resource documents, and training documents.
• Ensure that all employees are trained and informed in how to perform their jobs effectively.
• Organize and conduct refresher training when needed for new or existing CAS team members.
• Train all new CAS team members, meeting on a weekly or bi-weekly basis to provide feedback; keeping them informed of where they are within their training schedule and readjusting as necessary.
• Maintain employee training records to ensure compliance and that they are up to date.
• Train all employees on new procedures, working with CAS Supervisors to schedule group training if needed.
• Willing to travel to other Krayden locations to train.
• Establish and maintain positive, effective relationships with all customers associated with Krayden, Inc.
• Attend and facilitate meetings as necessary including quality meetings, training meetings, and Strategic Management meetings.
• Effectively interpret and convey Krayden, Inc.’s employee policies and Employee Handbook.
• Identify and anticipate issues and bring forward solutions to the Customer Service Manager on how to effectively deal with such issues in a timely manner to maintain a smooth, effective operation.
• Facilitate problem-solving among the staff and drive effective group dynamics.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws and regulatory requirements.
• Assist in interviewing and hiring candidates including understanding our assessment tool to explain to new hires.
• Evaluate performance, address concerns, and resolve issues during the new hire period.
• Perform duties associated with AS/ISO and applicable procedures and regulations.
• Perform other duties as assigned.

Qualifications:

• Associates or Bachelor's Degree is a plus.
• 3+ years of Customer Service experience in a high email environment; Distribution or Manufacturing experience is a plus.
• Strong PC and computer software experience including Microsoft Office Suite, ERP, and CRM.
• Excellent communication skills (verbal and written).
• Exceptional listening, collaboration, and problem-solving skills.
• Ability to teach adult learners.
• Experience with training remotely.
• Ability to provide feedback in a professional and productive manner.

***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing, and job responsibilities are subject to change in response to legitimate business needs or practices.***