Customer Service Trainer

The Evercrest Corp; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

The Evercrest Corp in Las Vegas is seeking a Customer Service Trainer to develop team members' customer service, communication, and sales skills. The role suits someone who enjoys coaching others and helping a team deliver positive experiences.

You will guide, train, and provide feedback to improve engagement and product knowledge, while promoting a collaborative, goals-driven culture that meets customer satisfaction and sales objectives.

Qualifications

• Experience in customer service training or coaching.
• Ability to present information clearly and engage learners.
• Strong communication and interpersonal skills for coaching.
• Track record of improving customer service performance.
• Ability to observe performance and provide constructive feedback.

Responsibilities

• Guide team members in developing customer service skills.
• Train on customer engagement and relationship building.
• Demonstrate techniques for handling customer questions.
• Coach on face-to-face interactions and professional communication.
• Train on presenting products and explaining benefits.
• Identify customer needs and sales opportunities.
• Observe performance and give feedback.
• Foster a positive, collaborative team culture.
• Support achievement of customer satisfaction and sales goals.
• Show strong communication and interpersonal skills.

Skills

Customer service training

Coaching

Communication

Sales skills

Leadership

Interpersonal skills

Organizational skills

Problem-solving

Job description

We create physical marketing systems that move from idea to street, venue, retail floor and event space.

About the Role

We are seeking a motivated and supportive Customer Service Trainer to help develop team members' customer service, communication, and sales skills. This role is ideal for someone who enjoys coaching others, sharing knowledge, and helping a team deliver positive customer experiences.

Responsibilities

• Guide and support team members in developing strong customer service skills.
• Provide practical training on customer engagement and relationship building.
• Demonstrate effective techniques for handling customer questions and concerns.
• Coach team members on face-to-face interactions and professional communication.
• Train employees on presenting products and services and explaining their benefits.
• Help team members identify customer needs and recognize sales opportunities.
• Observe performance and provide constructive feedback.
• Encourage a positive, collaborative, and goal-oriented team culture.
• Support the achievement of customer satisfaction and sales objectives.
• Strong communication and interpersonal skills.
• Confidence coaching, guiding, and motivating others.
• Patient, approachable, and solution-oriented personality.
• Ability to explain information clearly and lead by example.
• Strong organizational and problem-solving skills.
• Previous training, leadership, customer service, or sales experience is an advantage.