Customer Service/Ticket Agent - Afternoons

Bostonexpressbus; Salem (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

Boston Express is seeking a Ticket Agent / Customer Service Representative to join their team in Salem, NH. This permanent part-time position involves engaging with travelers, managing ticket sales, and ensuring a welcoming environment. Successful candidates will be friendly, independent workers who can multitask and excel in customer interactions while being available for afternoon closing shifts, including weekends and holidays.

Benefits

Paid time off based on hours worked

Competitive hourly wage

Qualifications

• Personable, friendly, and outgoing.
• Ability to stand for long periods of time.
• Willingness to work weekends and holidays.

Responsibilities

• Handle transactions with customers using Windows-based ticketing computers.
• Perform light cleaning duties to maintain terminal cleanliness.
• Direct and assist travelers and answer informational calls.

Skills

Computer literacy

Strong customer service skills

Communication skills

Problem-solving skills

Attention to detail

Multitasking

Team player

Bilingual language skills

Job description

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Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers and performing light cleaning duties between bus schedules to keep our Salem NH terminal sparkling. This is not a remote position.

New hires are thoroughly trained and can expect a very competitive hourly rate of up to $17.00 per hour to start, with an increase after 90 days. Boston Express is looking for a permanent part-time (15-20 hours / 3-4 shifts per week) ticket agent / customer service rep. We are accepting applications for afternoon closing shifts. Shift times are 12PM – 5:30 PM at our Exit 2 – Salem NH location. As we are in the travel industry, open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary. Part-time staff earn paid time off based upon hours worked. Interviews and training are held at our Nashua location.

Attributes we are looking for are:

• Computer literate with keyboarding skills
• Personable, friendly, and outgoing
• Ability to multitask when terminal is busy
• Able to answer informational calls and direct passengers
• Sell tickets and handle cash drawer
• Possess strong problem-solving skills
• Ability to stand for long periods of time
• Strong customer service and communication skills
• Enjoys helping people, with patience answering questions
• Team player
• Strong attention to detail
• Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.