Ticket/Gate Agent (Seasonal) - SLC

Delta Air Lines; Salt Lake City (UT); On-site; Part time

Job summary

An established industry player is seeking enthusiastic Seasonal Customer Service Agents to enhance the travel experience for passengers. In this role, you will be pivotal in ensuring smooth operations at the airport, greeting customers, and assisting with ticketing and baggage check-in. This position offers a competitive hourly wage with opportunities for pay increases and a range of benefits, including flight privileges for you and your family. Join a team that values integrity, teamwork, and a commitment to customer satisfaction, while enjoying the chance to explore the world through your work.

Benefits

Competitive salary

401(k) contribution

Paid personal time

Holistic Wellbeing programs

Flight privileges

Community service opportunities

Recognition rewards

Discounts and savings programs

Qualifications

• Must be proficient in English with strong verbal and written skills.
• Ability to lift bags weighing up to 70 pounds is required.

Responsibilities

• Assist customers with ticketing and baggage check-in processes.
• Help customers with routing, trip planning, and gate boarding.

Skills

Customer Service

Verbal Communication

Written Communication

Basic Computer Skills

Safety Awareness

Education

High School Diploma or GED

Tools

Ticketing Software

Computer Systems

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

• Vision: Deliver world-class service to all customers.
• Mission: Make every customer feel like the most valued person.

As a Seasonal Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Seasonal Customer Service Agents work between 150 and 800 hours per year, serving our customers in both the ticketing and gate areas at airport locations. Seasonal work will depend on the operational need of the station and location. Seasonal Agents will be subject to recall at any time during the calendar year based on operational demand.

Seasonal Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.

The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:

• Greet customers to guide and assist them with the ticketing and baggage check-in process.
• Use a computer to sell, print, and reissue tickets.
• Manage the check-in process, ensuring that customers have the proper travel documentation.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
• Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
• Practices safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• Automatic 401(k) contribution on 3% of eligible earnings.
• Paid personal time accrual.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• Demonstrates that privacy is a priority when handling personal data.
• Embraces diverse people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority.
• High School diploma, GED, or High School Equivalency.
• Must be at least 18 years of age.
• Must be proficient in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic computer skills.
• Must successfully pass a Customer Service Assessment.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Pass a post-offer pre-employment drug test.
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
• Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Be authorized to work in the US.

What will give you a competitive edge (preferred qualifications)

• N/A

About the company

Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.