Customer Service Technician (Part-Time) - Danville CSC 03148

Virginia AG; Danville (VA); On-site; USD 22,000 - 32,000; Part time

Job summary

Virginia DMV in Danville is hiring Part-Time Customer Service Technicians to greet customers, explain policies, and guide them through DMV transactions. You will issue IDs, process applications, and conduct vision screenings and exams in a fast-paced center.

The role emphasizes reliability, teamwork, and the ability to learn DMV procedures, with wage-based hours capped and no state benefits. Training is provided.

Qualifications

• Customer service experience in fast-paced environments.
• Experience using a personal computer or automated systems.
• Excellent oral and written communication skills.
• Flexibility to work Monday–Friday and Saturday.
• Strong organizational and time-management skills.
• Attention to detail and ability to complete assignments on time.
• Driving record with <6 demerit points and no major convictions.
• Experience working in a team.
• Ability to lift 10–25 pounds.

Responsibilities

• Explain DMV policies, procedures, and regulations to customers.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Process vehicle registrations, titles, tax and fee payments, and other DMV services.

Skills

Customer service

Attention to detail

Written communication

Teamwork

Multitasking

Flexibility to work M-F and Saturday

Physical stamina (lift 10–25 lbs)

Problem solving

Tools

PC literacy

Job description

Title: Customer Service Technician (Part-Time) - Danville CSC 03148

State Role Title:Office and Administrative Support Occupations

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location:DANVILLE CSC

Agency Website:dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team in Danville – Customer Service Technician (Part-time) Position Available

Are you passionate about helping others and seeking a career that offers meaningful growth potential? The Virginia Department of Motor Vehicles (DMV) seeks dedicated, customer-focused professionals to join our Danville Customer Service Center team. We’re hiring multipleCustomer Service Technicianswho are eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.

What You’ll Be Doing:

As a Customer Service Technician, you’ll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:

• Clearly explaining DMV policies, procedures, and regulations.
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Processing vehicle registrations, titles, tax and fee payments, and other DMV services

Comprehensive training will be provided to set you up for success in your role.

We want to speak with you if you possess vital customer service and problem-solving skills, are willing to learn, and are interested in a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12-month period from May 1 to April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working an average of no more than 29 hours per week over 12 months. This wage position does not offer state benefits.

The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, as well as over8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.

At DMV, we are guided by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren’t just words on a wall—they shape how we work, connect, and serve daily.

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds

Additional Considerations

NA

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly COD), which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.