Customer Service Technician I

Agiliti Health, Inc; De Pere, Northern (WI, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance options for Medical,1

Short- and Long-Term Disability plans

401K Saving Plan with employer match

Paid Time Off

Tuition Reimbursement

Daily Pay program

Employee Discounts

Wellness programs

Life Insurance Options

Job summary

Agiliti Health, Inc is seeking a Customer Service Technician I to join our team in the Green Bay area. The role focuses on delivering and managing medical equipment at healthcare locations, ensuring patient-ready equipment is in the right place on time.

You will interact with customers during delivery, perform documentation duties, and support 24/7 operations as needed. A valid driver’s license and high school diploma are required.

Qualifications

• Must have customer service experience.
• Basic computer skills required for data entry and documentation.
• Able to lift up to 75 pounds and stand/walk for long periods.
• Hold a current, valid, and unrestricted driver’s license.
• Be 21 years of age or older and willing to support a 24/7 schedule.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Retrieve equipment from customer locations and transport back to the office.
• Educate customers on features and functionality during delivery.
• Complete paperwork and data entry for billing, inventory, and regulatory compliance.

Skills

Customer service

Basic computer skills

Lift up to 75 lbs

Valid driver’s license

Age 21+

Education

High school diploma or equivalent

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centres to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pickup of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers.


• Retrieve equipment from customer locations, safely transporting the equipment back to the office.


• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.


• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.


• Hold a current, valid, and unrestricted driver’s license.


• Must have a safe driving record based on Agiliti policies.


• Have customer service experience.


• Prior work experience in hospital setting is helpful.


• Have basic computer skills.


• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.


• Be able to lift and/or push up to 75 pounds.


• Be able to stand and walk for long periods of time.


• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Benefits

• Health insurance options for Medical, Dental & Vision plans


• Short- and Long-Term Disability plans


• Flexible Spending Accounts


• Health Savings Accounts


• Life Insurance Options


• Paid Time Off


• 401K Saving Plan with employer match


• Employee Discounts


• Tuition Reimbursement


• Daily Pay program


• Employee Assistance Program


• Wellness programs

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Job Location

Primary Job Location: Green Bay District
Additional Locations (if applicable):
Job Title: Customer Service Technician I
Company: Agiliti
Location City: De Pere
Location State: Wisconsin

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

For more information, please visit https://www.agilitihealth.com/careers/ The following link provides important notices regarding employment at Agiliti http://www.elaborposters.com/browse/agiliti.