Customer Service Technician

Agiliti Health, Inc; Rockford, Coe Township (IL, MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

401K with employer match

Paid Time Off

Tuition Reimbursement

Daily Pay program

Job summary

Agiliti is seeking a Customer Service Technician I to safely load, deliver, and manage medical equipment across healthcare locations in Rockford, IL. You will handle customer interactions, documentation for billing, and inventory control.

Responsibilities include educating customers on device features, timely data entry, and supporting a 24/7 schedule with flexible hours. A high school diploma, a valid driver's license, and basic computer skills are required; hospital experience is a plus.

Qualifications

• Be 21 years of age or older; high school diploma or equivalent.
• Hold a current, valid driver’s license and a safe driving record.
• Customer service experience.
• Prior hospital setting experience is helpful.
• Basic computer skills needed.
• Able to work flexible hours including evenings, weekends, and holidays; 24/7 schedule.
• Able to lift/push up to 75 pounds; able to stand/walk for long periods.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Retrieve equipment from customer locations and transport back to the office.
• Educate and engage customers on equipment features and functionality during delivery.
• Complete all paperwork and data entry accurately for billing, inventory, and regulatory compliance.

Skills

Customer service

Safe driving

Basic computer skills

Flexible hours

Physical strength

Hospital setting experience helpful

Education

High school diploma or equivalent

Job description

Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers.
• Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license.
• Must have a safe driving record based on Agiliti policies.
• Have customer service experience.
• Prior work experience in hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including:

• Health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• Wellness programs

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location: Rockford District/COE

Additional Locations (if applicable):

Job Title: Customer Service Technician I

Company: Agiliti

Location City: Loves Park

Location State: Illinois

Pay Range for All Locations Listed: $15.64 - $24.09

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation.

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit https://www.agilitihealth.com/careers/