Customer Service Technician

Agiliti

West Milwaukee (WI)

On-site

USD 36,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Health insurance options

Disability plans

Flexible Spending Accounts

Health Savings Accounts

Life Insurance Options

Paid Time Off

401K with employer match

Employee Discounts

Tuition Reimbursement

Daily Pay program

Employee Assistance Program

Wellness programs

Job summary

Agiliti is seeking a Customer Service Technician I to safely load, deliver and retrieve medical equipment, ensuring timely handling and accurate documentation for billing and inventory.

You will interact with customers, explain equipment features, and support a 24/7 schedule with flexible hours. A high school diploma and valid driver’s license are required.

Qualifications

Customer service experience is required.
Ability to use basic computer programs for data entry and paperwork.
Hold a current, valid, and unrestricted driver’s license with a safe driving record.
Willingness to work flexible hours, including evenings, weekends and holidays in a 24/7 schedule.
Able to lift up to 75 pounds and stand/walk for long periods.
Prior hospital setting experience is helpful.

Responsibilities

Safely load, secure, and deliver medical equipment to customers and retrieve equipment from locations.
Educate customers at delivery, explaining features and functions of equipment.
Complete all paperwork and data entry accurately for billing, inventory, and regulatory compliance.

Skills

Customer service experience

Basic computer skills

Valid driver's license

Able to lift up to 75 pounds

Stand/walk for long periods

Flexible hours including evenings/week

Hospital setting experience helpful

Education

High school diploma or equivalent

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Who We Are

Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick‑up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do In This Role

Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

Be 21 years of age or older, with high school diploma or equivalent.
Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
Have customer service experience. Prior work experience in hospital setting is helpful.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off‑hours as required to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods of time.
Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: