Customer Service Technician - Countertops, Cabinets, Flooring

Interior Logic Group, Inc.; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in design services is seeking a Customer Service Technician - Countertops, Cabinets, Flooring in Portland, OR. This role involves providing exceptional customer service, handling warranty repairs and installations, and requires relevant experience along with strong communication skills. Join a close-knit team dedicated to helping homeowners design their dream spaces.

Qualifications

• 1 to 3 years of experience in relevant fields.
• Valid Driver’s License and vehicle insurance.
• Experience in trades: Flooring, Cabinets, Countertops.

Responsibilities

• Provide excellent customer service regarding warranty repairs.
• Perform simple repairs and installations on various trades.
• Handle requests from builders and homeowners.

Skills

Customer Service

Communication

Organization

Problem Solving

Education

High School diploma or GED

Job description

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Looking to build your career and design your future? You have come to the right place.

Summary

The primary responsibility of the Customer Service Technician will be responsible providing excellent customer service regarding warranty repair or installation of products.

Physical Requirements

• Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.
  
  
  

Work Environment

• Work performed at construction jobsites and office.
  
  
  

Skills & Qualifications

• Level I:
• High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
• 1 to 3 years of experience
• Must have valid Driver’s License and vehicle insurance as required by State law
• Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Cabinets, Countertops
• Level II:
• All Qualifications in Level I plus:
• 2 to 5 years of experience
• Flooring: Able to repair and replace tile and wood/LVP
• Good verbal communication skills for customer contact production
• Good organization skills
• Level III:
• All Qualifications in Level II plus:
• 5 plus years of experience
• Expert in larger replacements and repairs of multiple products and trades
• Mentoring and training capabilities production
  
  
  

Essential Functions

• Level I
• Perform simple repairs and touch-ups following production installation on all trades
• Perform minor installation tasks following/during production process
• Perform simple logistical tasks related to production install
• Other duties as assigned
• Level II
• All Functions included in Level I plus:
• Handles builder and homeowner requests as needed
• Initiates claims and oversees the claims process with vendors
• Inspects and diagnoses product and installation issues
• Schedules employee technician and independent contractor base to execute appointments
• Confirmation of completed appointments
• Other duties as assigned
• Level III
• All Functions included in Level II plus:
• Performs repairs and replacements of 3 or more materials
• Other duties as assigned
  
  
  

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Design Services

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